Our teams are innovative, hands-on and collaborative. The power to share and collaborate requires respect, integrity and teamwork. 

United through teamwork

Our company is rooted in a rich heritage but to look to the future, we need new energy and perspectives.

Open and collaborative culture

We are here to help our employees expand their skills and expertise in various areas.

Connect, Grow, Succeed

Prudential plc

Prudential Assurance Malaysia Berhad (PAMB) is a leading and innovative insurance company in Malaysia, serving the savings, protection and investment needs of Malaysians by offering a full range of financial solutions through its branches, agency force and bancassurance distribution partners network nationwide. 
Our purpose For Every Life, For Every Future is to provide simple and accessible financial and health solutions to every generation.
PAMB was established in Malaysia in 1924 and is a subsidiary of Prudential plc, which was founded in London in 1848. Prudential plc provides life and health insurance and asset management, with a focus on Asia and Africa.
This year, we are proud to celebrate Prudential’s 100th anniversary in Malaysia.
Source: <a href="https://www.prudential.com.my/en/our-company-about-us/" target="_self">prudential.com</a>

Who We Are

Purpose
For Every Life, For Every Future
Mission
To be the most trusted partner and protector for this generation and generations to come.
Source: <a href="https://www.prudential.com.my/en/our-company-about-us/" target="_self">prudential.com</a>

Our Values

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.The incumbent is responsible to provide efficient and effective support to the Company goals by meeting and exceeding their expectations on operational processes. The complexity of the insurance business requires the incumbent to acquire a thorough knowledge of the different insurance products (and their functionalities / technicalities) and operational processes to ensure customer’s enquiries are resolved in accordance with agreed service levels. The incumbent is also required to work closely with other operations departments in delivering excellent service quality to customers.<h3>Principal Duties &amp; Responsibilities:&nbsp;</h3><div><ul><li>Adhering to the claims workflow in relation to Accident and Hospitalization claims procedure.</li><li>Assess and provide justifiable claims according to policy terms and conditions, within the department benchmark, turnaround time and authority limit.</li><li>Ensure claims appeal, referral or complaint from any parties are attended to and respond within the benchmark set by the department.</li><li>Ensure and monitor claims processing to be within the department benchmark and turnaround time.</li><li>Closely follow up on outstanding cases.</li><li>Attend to &amp; handle enquiries from internal staff, branch staff, agents, policyholders/claimants and queries from other insurance companies and ensure the respond within the benchmark set by the department.</li><li>Correspond both internally and externally (inclusive but not limited to agents, policyholders, employer, private investigator, FMB and BNM) in order to handle day to day operation functions of the department, and coordinate with other departments, where applicable.</li><li>Record, update, review, prepare and submission of statistics or reports, as required by the Management within the agreed service standards.</li><li>Continuously review processes, identify and resolve any gaps through constructive feedback, and implement process improvement, where appropriate; update/document the administrative rules and processes for effective and efficient operation of the section.</li><li>Continuously attend and involve with training for personal and career development.</li><li>Conduct internal &amp; external training in claims related matters, as and when required.</li><li>Undertake projects or any other work and duties allocated by the Management or involve in Claims Department matters, as and when required.</li></ul></div><div></div>REQUIREMENTS: Qualification&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Degree in Biomedical Science/ Biology/ Mathematics/ Economics/ Statistics, Business Administration and etc. Professional life insurance qualification, e.g. ACII, AMII, AAII, FLMI would be an added advantage.Experience&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Fresh Graduate (for Executive) or&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Claims Handling, i.e. 3 to 5 years in Life Insurance industry (for Assistant Manager)KSA’s&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Good command of English and Bahasa Malaysia.: Must have minimal insurance knowledge (for Executive)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Equipped with insurance knowledge &amp; technical know-how on the fundamentals of Insurance, i.e. Accidental &amp; Medical business acumen (for Assistant Manager): Able to work independently and have good communication skills&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Must be IT literate(KSA’s - Knowledge, Skills &amp; Ability)&nbsp; Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.<div></div>

This job is about helping people with their insurance claims and ensuring their questions are answered quickly. You might like this job because you’ll support customers directly, learn about different insurance products, and work in a diverse, inclusive team!

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.The incumbent is responsible to ...

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Prudential plc