Our teams are innovative, hands-on and collaborative. The power to share and collaborate requires respect, integrity and teamwork. 

United through teamwork

Our company is rooted in a rich heritage but to look to the future, we need new energy and perspectives.

Open and collaborative culture

We are here to help our employees expand their skills and expertise in various areas.

Connect, Grow, Succeed

Prudential plc

<p>Prudential Assurance Malaysia Berhad (PAMB) is a leading and innovative insurance company in Malaysia, serving the savings, protection and investment needs of Malaysians by offering a full range of financial solutions through its branches, agency force and bancassurance distribution partners network nationwide. </p>
<p>Our purpose For Every Life, For Every Future is to provide simple and accessible financial and health solutions to every generation.</p>
<p>PAMB was established in Malaysia in 1924 and is a subsidiary of Prudential plc, which was founded in London in 1848. Prudential plc provides life and health insurance and asset management, with a focus on Asia and Africa.</p>
<p>This year, we are proud to celebrate Prudential’s 100th anniversary in Malaysia.</p>
<p>Source: <a href="https://www.prudential.com.my/en/our-company-about-us/" target="_self">prudential.com</a></p>

Who We Are

<p><strong>Purpose</strong></p>
<p>For Every Life, For Every Future</p>
<p><strong>Mission</strong></p>
<p>To be the most trusted partner and protector for this generation and generations to come.</p>
<p>Source: <a href="https://www.prudential.com.my/en/our-company-about-us/" target="_self">prudential.com</a></p>

Our Values

<p><p>Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><h1><span>1. </span><b>Leadership and Engagement</b><span>: Lead the provider network team in executing the tiering and steerage initiative for panel hospitals, and engage with internal and external stakeholders.</span><span> </span></h1><h1></h1><h1>2. <b>Preparation and Documentation</b>: Prepare comprehensive reports and materials for hospital steerage negotiations, meticulously document all findings and issues identified during reviews, and ensure all panel hospitals are properly licensed and have signed <span style="word-break: break-word; word-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto; -webkit-hyphens:auto; -ms-hyphens: auto; -moz-hyphens: auto;">agreements/contracts.</span></h1><h1></h1><h1>3. <b>Performance Reviews and Audits</b>: Conduct thorough performance reviews and audits on all panel hospitals to ensure the highest quality of services, and ensure team members conduct audits in strict accordance with SOP.</h1><h1></h1><h1>4. <b>Reporting and Presentation</b>: Prepare and disseminate detailed performance review and audit reports, present findings and updates to the Head of Unit and HOD, and ensure the preparation and dispatch of SOAs for hospitals by the team in accordance with SOP.</h1><h1></h1><h1>5. <b>Collaboration and Liaison</b>: Collaborate closely with the Head of Unit to liaise with hospital management on complaints or issues raised by clients, agents, claims assessors, or management, and handle complaints and cases reported by panel hospitals, following up until resolution.</h1><h1></h1><h1>6. <b>Compliance and Accuracy</b>: Ensure panel hospital information across various channels (Corporate Website, Navigator Apps, systems, etc.) is up-to-date and accurate, and identify shortfalls and service gaps between HAS and panel hospitals, providing solutions and training.</h1><h1></h1><h1>7. <b>Financial Management</b>: Accurately record all refunds received from audit reviews, collaborate with Finance and IT to ensure proper allocation of refunds to the relevant certificates, and ensure strict monitoring of all HAS payments and prompt processing within the SLA in accordance with SOP.</h1><h1></h1><h1>8. <b>Additional Responsibilities</b>: Ensure all failed HAS Hospital Payment Automations are processed within the SLA in accordance with SOP, ensure strict follow-up and resolution of all pending items in accordance with SOP, and perform any other tasks as assigned by the HOD related to hospital network and claims matters.</h1><p style="text-align:inherit"><span class="emphasis">&nbsp; </span></p><p style="text-align:left"><b><span>Prudential is an equal opportunity employer.</span></b><span> We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with </span><span>individual physical or mental health requirements.</span></p><div></div></p>

This job is all about leading the team that supports hospitals in our network. You’ll work closely with hospital managers, handle reports, and ensure everything is up-to-date. You might like this job because it focuses on making a positive impact in healthcare!

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.1. Leadership and Engagement: Le...

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