RobinHood Ventures Sdn. Bhd.

<ul>
<li>Be the voice of our company by handling all inbound inquiry channels (calls, WhatsApp, email, social messages, etc.) with a warm and friendly demeanor</li>
<li>Resolve product or service problems by being a detective - clarifying and understanding customer complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.</li>
<li>Maintain customer records by updating account information in a timely and accurate manner</li>
<li>Record details of inquiries, comments, and complaints for future reference and analysis</li>
<li>Compile reports on overall customer satisfaction and provide recommendations for improvement</li>
<li>Work in a team to achieve goals and assist in any ad-hoc tasks assigned by immediate superior or other departments</li>
<li>Be an advocate for our customers, always ensuring their satisfaction</li>
</ul>

This job is all about being the friendly voice of our company! You’ll help customers with their questions and solve problems. You might like this job because you enjoy making people happy and working with a supportive team.

Customer Service




-Be the voice of our company by handling all inbound inquiry channels (calls, WhatsApp, email, social messages, etc.) with a warm and friendly demeanor


-Resolve product or service problems by being a detective - clarifying and understanding customer complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.


-Maintain customer records by updating acco...

Customer Service Executive

RobinHood Ventures Sdn. Bhd.