Employees can work from home up to four days a week, promoting work-life balance.

Flexible Work Arrangements

The company provides free breakfast and lunch daily at the office.

Complimentary Meals

 Comprehensive medical insurance and wellness programs are available to support employees' health.

Health and Wellness

Marriage and childbirth bonuses are provided to celebrate significant life events. 

Financial Bonuses

Extended maternity and paternity leave are offered to support new parents.

Parental Leave

Life insurance packages are included in the benefits.

Life Insurance

Roche Services (Asia Pacific) Sdn. Bhd

<p>Roche has been present in Malaysia since 1972, when the sales and distribution of products was managed by a third party distributor. Since then, Roche has established its operations to include Roche (Malaysia) Sdn. Bhd., the pharmaceutical business; Roche Diagnostics (Malaysia) Sdn. Bhd., the diagnostics business and Roche Services (Asia Pacific) Sdn. Bhd. (also referred to as Roche Services &amp;amp; Solutions APAC). With a total staff strength of over 1,000, Roche has grown into one of the leading healthcare companies in Malaysia that provides holistic healthcare solutions to healthcare practitioners and patients.&nbsp;</p>
<p></p>
<p>Source: Roche Site</p>

Who We Are

<p><strong>Integrity</strong></p>
<p>We are consistently open, honest, ethical and genuine.</p>
<p><strong>Courage</strong></p>
<p>We are entrepreneurial and thus take risks, reach beyond boundaries and experiment.</p>
<p><strong>Passion</strong></p>
<p>We use our drive and commitment to energise, engage and inspire others.</p>
<p></p>
<p>Source: Roche Site</p>

Our Values

<p><p style="text-align:left"><span>Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.</span></p><p style="text-align:inherit"></p><h3></h3><h2>The Position</h2><p><b>You will be:</b></p><ul><li><p>Handle all incoming calls/ live chat/ tickets from the business in relation to MyBuy, SimpleBuy, SAP One Portal, MDG-S (Vendor Master Data system) and Reporting tools.Try to resolve these issues and escalate them to relevant team, when required.</p></li><li><p>Execute the day-to-day activities according to the highest standards of financial control, compliance and best practice. Ensure quality and accurate delivery of services within agreed key performance indicators (KPIs) and as defined in the Service Level Agreement (SLA) and SOPs of the respective business sub-process.</p></li><li><p>Manage system configuration files and coordinate master data change. Accountable for the professional support that is due to our customers to ensure a high tier customer satisfaction level. Build strong collaborative networks with key stakeholders and ensure good/ adequate communication. Assist end-users with general use, navigation, functionalities and processes queries.</p></li><li><p>Contribute process and technical expertise to process improvement initiatives. Follow the instructions of the Managers regarding daily work coordination. Support on assigned projects or program</p></li><li><p>System Testing and Training : Provide testing support to MyBuy, SimpleBuy, SAP One Portal and Reporting tools. Deliver delta trainings and refresher trainings to end users. Maintain the regional training documentations and knowledge database (KB) updated</p></li><li><p>Continuous Improvement Initiative&nbsp;: Participate in the continuous improvement initiatives by proposing systems enhancements. Continuously develop relevant skills/ competencies by knowledge sharing with team members.</p></li></ul><p></p><p><b>Who You are : </b></p><ul><li><p>Degree or Diploma in Business Studies, Finance &amp; Accounting/Commerce, IT, Supply Chain or Procurement equivalent. At least 2 years of experience in procurement related experience, in a performance driven environment.</p></li><li><p>Proficiency in Chinese (read, write, understand) is a must as candidate is required to provide support in Chinese language.</p></li><li><p>Knowledge and experience in MyBuy, SAP, SimpleBuy or other ERP/ Procurement systems. Experience/ knowledge in Sourcing, Contract Management and Procure to Pay (P2P) process; Helpdesk or Customer Service experience will be an added advantage. Experience of working in a shared service centre across a global / large organization will be an added advantage.</p></li><li><p>Candidates must be able to support during Public Holidays including festive holidays and shift work.</p></li><li><p>Fresh graduates with are encouraged to apply.</p></li></ul><p></p><h2>Who we are</h2><p style="text-align:left"><span>At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.</span></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><span>The Roche Services &amp; Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People &amp; Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs altogether around 1100 employees in Malaysia. </span></p><div><div><div><div><div><div><div><p style="text-align:inherit"></p><p style="text-align:left"><span>Roche is an Equal Opportunity Employer.</span></p></div></div></div></div></div></div></div></p>

This job is a Customer Experience Specialist role for Mandarin speakers at Roche, ensuring smooth operations and customer satisfaction. You might like this job because it offers a diverse and inclusive work environment in a leading global healthcare organization.

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionYou will be:

-Handle all incoming calls/ live chat/ tickets from the business in relation to MyBuy, Si...

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Company Profile

Roche Services (Asia Pacific) Sdn. Bhd