We want to push the limits of what’s possible for patients. That means each of us needs to be supported to go the extra mile.

Base rewards

We believe outstanding performance deserves outstanding rewards. That’s why we pair the security of stable pay with extra incentive.

Incentives

We offer you opportunities to become a Sanofi shareholder. Our Employee Stock Purchase Plan helps you acquire shares on preferential terms.

Employee Stock Purchase Plan

Sanofi-Aventis

<h2>We Are Sanofi</h2>
We want to build a healthier, more resilient world. We turn the impossible into the possible by discovering, developing, and delivering medicines and vaccines for millions of people around the world. 
We’re on course to transform the practice of medicine through breakthrough science, and to make a positive impact on the people and communities we serve. &nbsp;

Who We Are

Promotional Practices
We constantly assess product quality and provide up-to-date information to healthcare professionals and patients.&nbsp;
&nbsp;
Quality Management
We continually monitor and improve quality– systems, risk management, performance, and culture– globally and locally.&nbsp;
&nbsp;
Pharmacovigilance
We collect data about all our products and collaborate with authorities all over the world to monitor their safety.&nbsp;

Our Values

Job Title: People Services GeneralistLocation: KLHiring Manager: Surenthiran PrabakaranAbout the Job:The People Services Generalist Japan will be responsible for the control, monitoring, and correct execution of the People Services core models, ensuring a One Sanofi, best-in-class service for our employees. The People Services Generalist Japan will ensure that the procedures listed below and related to people lifecycle area are executed within the due legal framework and Sanofi's corporate policies, ensuring that processes are perform and deliver under an adequate environment of control and segregation of duties.About Sanofi:We’re an R&amp;D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.Main responsibilities:<ul><li>Lead User Experience initiatives and serve as escalation point for complex L1 queries</li><li>Manage complex HR queries from employees using the procedures provided and articles in the knowledge base</li><li>Mentor and provide guidance to L1-1 team members on case resolution</li><li>Work in the case management tool to report each case and progress on the resolution</li><li>Provide customer service to the employees, mostly on HR Services queries verbally and in writing</li><li>Lead article creation and maintenance based on the process content provided</li><li>Conduct quality reviews of case resolutions and knowledge base content</li></ul>Key accountabilities: Operation<ul><li>Handle incoming tickets/ emails from customers regarding HR issues<ul><li>Calls: Validate the identity of the requestor by asking Security Questions based on global strategy</li><li>Guide the requestor in the knowledge portal</li><li>Help enrich articles or create new ones if a topic raised could have been addressed though an article</li></ul></li><li>Analyze complex enquiries requiring policy interpretation</li><li>Deliver high quality standard service to customers while coaching others on service standards</li><li>Continually seek out ways to improve client satisfaction</li><li>Demonstrate knowledge of C2R processes and procedures provided</li><li>Develop and maintain standard operating procedures (DTPs) in processes, while identifying and driving opportunities for efficiency or automation</li><li>Support the process team with writing the knowledge articles based on the content provided in English and Local language<ul><li>Apply Golden Rules for Content Management</li><li>Help with creating dedicated Resolver articles as the Knowledge Base is the single source of truth for Resolvers</li></ul></li></ul>Continuous improvement<ul><li>Identify process improvement opportunities through elimination of redundant activities<ul><li>Identify Service Request potential for those topics where the team systematically do the same action or systematically transfer to another team</li><li></li></ul></li></ul>About You:Functional<ul><li>Advanced proficiency in English and Japanese (N1 level required)</li><li>Customer service focus and experience</li><li>Strong communication and presentation skills</li><li>Strong analytical and problem-solving capabilities</li><li>HR process knowledge is an advantage</li><li>Strong attention to detail and ability to meet deadlines</li></ul>Technical<ul><li>Experience in case management tools is an advantage</li><li>MS Office knowledge is a must</li><li>Ability to leverage data and analytics for insights</li></ul>Interpersonal<ul><li>Ability to interact with internal and external clients in a professional manner (essential)</li><li>Excellent communication skills with ability to explain complex topics simply (essential)</li><li>Strong team player with demonstrated coaching/mentoring abilities (essential)</li><li>Highly attentive to customer needs with proactive problem-solving approach (essential)</li></ul>Leadership<ul><li>Organized and structured to execute tasks as per deadlines (essential)</li><li>Action oriented, delivery driven, change agent (essential)</li><li>Highly organized with ability to manage multiple priorities and deadlines (essential)</li></ul>Background &amp; Experience<ul><li>Customer service experience (essential)</li><li>1-2 years hands-on experience in HR operations or shared services environment (essential)</li><li>Experience in international multicultural environment (essential)</li><li>Excellent Japanese skills (N1 level) and business-level English (essential)</li><li>Experience with process improvement or project participation (advantageous)</li><li>Knowledge of other languages in scope (advantageous)</li><li>Certification in HR, customer service, or related field (advantageous)</li></ul>Reporting &amp; CollaborationThe People Services Generalist, Japan reports to the People Services PLC Team Manager JAPAN and serves as a senior team member providing guidance to L1-1 colleagues. Works closely with People Services Employee Lifecycle Management, External Workforce and Organization &amp; Data Management teams, and collaborates with People Services front line teams across countries/regions. May represent the team in cross-functional meetings and initiatives.Why choose us?Pursue Progress. Discover Extraordinary.Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never-been-done-before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue Progress and Discover Extraordinary – together.At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.null

This job is a People Services Generalist at Sanofi in KL. You might like this job because it involves helping employees with HR inquiries and improving service processes, all while working in a supportive team and contributing to impactful healthcare solutions.

Kerja ini adalah sebagai People Services Generalist di Sanofi, KL. Anda mungkin berminat dengan kerja ini kerana anda akan bertanggungjawab menyelesaikan isu-isu HR dengan memberikan perkhidmatan berkualiti tinggi kepada pekerja, serta memperbaiki pengalaman mereka.

Job Title: People Services GeneralistLocation: KLHiring Manager: Surenthiran PrabakaranAbout the Job:The People Services Generalist Japan will be responsible for the control, monitoring, and correct execution of the People Services core models, ensuring a One Sanofi, best-in-class service for our employees. The People Services Generalist Japan will ensure that the procedures listed below and related to people lifecycle area are executed within the due legal framework and Sanofi's corporate po...

People Services Generalist

Sanofi-Aventis

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