Comprehensive medical insurance coverage, including dental care and access to panel clinics.



Health and Wellness

Encouragement of a work-life balance through various activities, such as sports events like badminton games, and access to on-site fitness centers. 

 Work-Life Balance

Participation in the Employee Stock Purchase Plan, allowing employees to purchase company shares at a discounted rate.

 Financial Benefits

Seagate Global Business Services  (Malaysia) Sdn. Bhd.

We live in an age of unprecedented creation.
Driven by advancements in computational power, cloud infrastructure, and developer tools, a technological revolution is altering the course of culture, society, experiences and way of life.
At the heart of it all is data.
Data that is not merely consumed by the applications that run on it, but also created by them.
As you read this, exponential volumes of rich media — audio, images, video — are being generated at astonishing speeds across a global network of devices, appliances and services. Meanwhile, multi-modal algorithms are being trained and optimised on ever-expanding datasets, fuelling their intelligence, intuition, integrity and utility.

Source: <a href="https://www.seagate.com/as/en/our-story/" target="_self">Seagate Site</a>

Who We Are

Integrity
Upholding the highest standards in all business practices, ensuring operations are conducted with transparency and accountability.&nbsp;
Innovation
Continuously pushing boundaries to remain at the forefront of technology, exploring new possibilities, and redefining what's achievable in the digital realm.&nbsp;
Inclusion
Fostering a culture where diverse perspectives are valued, ensuring that all employees feel safe, respected, and empowered to contribute and succeed.

Our Values

<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">About our group:</h2> </div><div>&nbsp; Our group is part of the End User Services that is part of the Information (IT) organization. The End User Services collaborates with global business and IT teams to ensure all employees able to perform their work and keep our business running smoothly.</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">About the role - you will:</h2> </div><div><ul> <li>Be responsible to play the role at the frontline, single point of contact for Seagate employees over all issues through the phone, email and chat</li> <li>Escalate issues appropriately using hierarchical and functional escalation guidelines</li> <li>Maintain ownership on incidents and ensure that they are resolved within the SLA time frame and with high customer satisfaction</li> <li>Prepare reporting and statistical analysis on mined from the ticket logging and tracking system</li> <li>Perform and provide information analysis leading to business decision or recommendation</li> <li>Work with multiple groups to ensure end-to-end support for all internal employee’s issues</li> <li>Create, build and maintain Knowledge Base Articles and Processes to enhance high quality knowledge sharing</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">About you:</h2> </div><div>&nbsp; <ul> <li>Tertiary qualified expertise in Computer Science/Information or equivalent</li> <li>Good in English communication (written oral) skill</li> <li>Self-initiative and willing to learn</li> <li>Willing to work on shift rotation</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">Your experience includes:</h2> </div><div>&nbsp; <ul> <li>Hands-on execution on ticket logging system</li> <li>Prior IT Desktop Support or Service Desk Analyst role with 1st level support</li> <li>Certification in ITIL will be an added advantage.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">Location:</h2> </div><div>&nbsp; Our Penang office is located in Suntech at Cybercity. Easily accessible from two bus stops, many employees take mass-transportation to work. Ample free on-site parking is also available. Enjoy our on-site gym, test your ping-pong skills, or take on your colleagues in a badminton match after work. You can grab breakfast, lunch and coffee at our on-site cafe. Prefer to eat off-site? The public food court across the street offers many delicious options.&nbsp; &nbsp; &nbsp; Location: Penang Malaysia Suntech Travel: None</div></div></div>

This job is a Junior Analyst for the Global Service Desk at Seagate. You’ll assist employees with tech issues, ensuring smooth operations. You might like this job because it offers hands-on experience and a friendly work environment with fun amenities!

About our group:   Our group is part of the End User Services that is part of the Information (IT) organization. The End User Services collaborates with global business and IT teams to ensure all employees able to perform their work and keep our business running smoothly.About the role - you will:  

-Be responsible to play the role at the frontline, single point of contact for Seagate employees over all issues through the phone, email and chat 

-Escalate issues appropriately using hiera...

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