Seener.sdn.bhd

Key Responsibilities:
Team Management:
<ol>
<li>Coordinate internal team workflows and task distribution to ensure service quality and response efficiency.</li>
<li>Monitor team members' performance, provide feedback and suggestions, and help improve their skills.</li>
<li>Organize regular team training sessions to enhance overall service levels.</li>
</ol>
Customer Issue Resolution:
<ol>
<li>Assist in handling complex or critical customer issues and complaints to ensure customer satisfaction.</li>
<li>Ensure timely resolution of customer issues through effective communication and problem-solving.</li>
<li>Set personal monthly sales targets based on departmental goals and achieve them accordingly.</li>
<li>Identify potential needs of a large user base and provide timely, professional services to integrate customer support with sales.</li>
<li>Respond promptly to customer inquiries and build long-term customer relationships.</li>
<li>Maintain and develop relationships with dedicated customers both online and offline with a responsible and professional service attitude.</li>
</ol>
Workflow Optimization:
<ol>
<li>Continuously analyze and optimize team workflows to improve efficiency.</li>
<li>Communicate and coordinate with relevant departments to drive improvements and innovations in service processes.</li>
</ol>
Data Analysis &amp; Reporting:
<ol>
<li>Analyze customer service data to understand customer needs and provide service optimization suggestions.</li>
<li>Regularly report to senior management on team progress, issue resolution, and service improvements.</li>
</ol>

This job is a Customer Service Team Leader who guides a bilingual team to provide top-notch service. You might like this job because you’ll solve customer issues, lead trainings, and optimize workflows, all while building strong relationships!

Interpersonal Communications

Teamwork

Problem Solving

Coordinating

English Language

Mandarin Chinese

Team Leadership

Key Responsibilities:
Team Management:



-Coordinate internal team workflows and task distribution to ensure service quality and response efficiency.


-Monitor team members' performance, provide feedback and suggestions, and help improve their skills.


-Organize regular team training sessions to enhance overall service levels.

Customer Issue Resolution:



-Assist in handling complex or critical customer issues and complaints to ensure customer satisfaction.


-Ensure timely res...

Customer Service Team Leader （中英双语）

Seener.sdn.bhd

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Seener.sdn.bhd