Job Description

Key Responsibilities:

Team Management:

1. Coordinate internal team workflows and task distribution to ensure service quality and response efficiency.
2. Monitor team members' performance, provide feedback and suggestions, and help improve their skills.
3. Organize regular team training sessions to enhance overall service levels.

Customer Issue Resolution:

1. Assist in handling complex or critical customer issues and complaints to ensure customer satisfaction.
2. Ensure timely resolution of customer issues through effective communication and problem-solving.
3. Set personal monthly sales targets based on departmental goals and achieve them accordingly.
4. Identify potential needs of a large user base and provide timely, professional services to integrate customer support with sales.
5. Respond promptly to customer inquiries and build long-term customer relationships.
6. Maintain and develop relationships with dedicated customers both online and offline with a responsible and professional service attitude.

Workflow Optimization:

1. Continuously analyze and optimize team workflows to improve efficiency.
2. Communicate and coordinate with relevant departments to drive improvements and innovations in service processes.

Data Analysis & Reporting:

1. Analyze customer service data to understand customer needs and provide service optimization suggestions.
2. Regularly report to senior management on team progress, issue resolution, and service improvements.

Job Requirements

Job Requirements

Work Experience:

• At least 2 years of customer service experience, with a minimum of 1 year in team management.
• Familiar with customer service processes, with strong communication, coordination, and problem-solving skills

Communication Skills:

• Strong communication and interpersonal skills, capable of effective interactions with customers and team members.
• Good team collaboration skills and ability to coordinate work across different departments.
• Fluent English & Chinese communication skills to liaise with stakeholders.
  
  Welfare:
• 13 months bonus
• Allowance and bonus
• Medical benefits
• Annual leave
• EPF and SOCSO
• Afternoon tea and snacks
• Friendly working culture
  

Skills