Job Description

The Telesales Executive cum Sales plays a hybrid role combining outbound telesales with business development. The position is responsible for engaging potential customers or donors through outbound calls, driving lead-generation efforts, and supporting client acquisition strategies. This role plays a critical part in expanding market reach, nurturing leads, and converting opportunities into long-term relationships, ultimately contributing to the overall growth and success of the organization. 

Telesales Executive

• Collaborate effectively within a small team to meet sales goals, guided by a team leader's coaching and support.
• Meet and exceed fixed-rate targets and lead contact rate KPIs.
• Engage donors with a positive and friendly attitude, creating opportunities to pitch products related to acquisition, conversion, upgrades, and reactivation.
• Handle objections effectively to close sales and improve donor engagement.
• Maximize opportunities for upselling and cross-selling services based on donor needs and capabilities.
• Accurately update donor interactions in the CRM system. 
• Log both positive and negative customer feedback to help improve overall satisfaction.
• Ensure all fulfilment requests and data are submitted correctly to the processing team. 
• Follow up or assign next actions per contact centre SOPs. 
• Provide suggestions for process improvements and actively participate in initiatives to enhance call centre effectiveness.
• Quickly adapt and settle into new responsibilities as needed.
• Foster a positive and collaborative work environment among team members.
• Participate in training, coaching, and marketing-related activities assigned by management.

Sales Development

Lead Generation & Management: 

• Develop and execute strategies to grow the lead pipeline in the Malaysia and Singapore market. 
• Generate leads through cold calls, email outreach, and follow-ups on marketing inquiries. 
• Qualify leads by identifying the right decision-makers, including C-level executives, for JAG Group Services.
• Pre-qualify leads and schedule discovery calls with the Client Management Team. 
• Manage a sales funnel, track opportunities, and support long-term business development. 
• Conduct market research to identify trends, potential industries, and competitor activities for strategic business planning.
• Maintain accurate and up-to-date lead and contact information. 

Job Requirements

1. Minimum SPM / O-Levels / STPM (Diploma preferred).
2. Minimum 2 years of experience in telesales, telemarketing, or inside sales roles.
3. Strong interest in sales and customer engagement.
4. Proficiency in Mandarin or Cantonese is an advantage. 
5. Excellent communication and interpersonal skills. 
6. Empathetic and customer-focused attitude. 
7. Ability to multitask and adapt to fast-changing situations. 
8. Strong active listening and relationship-building capabilities. 
9. Effective time management and self-organization.
10. Quick learner with openness to coaching and feedback.

Skills