Job Description

Account Executive (Sales & Client Servicing)

Location: Petaling Jaya (Hybrid/On-site)
Industry: Digital Marketing / Creative Agency
Employment Type: Full-time
Experience Required: Minimum 3–5 years

Job Responsibilities

• Handle inbound leads and follow through the full sales cycle.
   
• Schedule and conduct Google Meet/virtual sales calls with prospects.
   
• Attend client meetings and deliver clear presentations on our digital marketing services.
   
• Propose suitable service packages based on client goals and budgets.
   
• Prepare proposals, quotations, and service agreements.
   
• Close deals consistently and achieve monthly sales targets.
   
• Manage ongoing client relationships to ensure smooth communication and project delivery.
   
• Handle contract renewals, upsell opportunities, and client retention.
   
• Coordinate internally with designers, developers, and marketers to relay client requirements.
   
• Maintain accurate lead updates, notes, and pipeline status via CRM or internal systems.
   
• Stay familiar with digital marketing basics (SEO, SEM, social media, web development, branding).
   

Requirements

• Minimum 3–5 years experience in Sales, Account Management, or Client Servicing.
   
• Experience in digital marketing, branding, or creative agencies is a strong advantage.
   
• Strong communication, presentation, and negotiation skills.
   
• Confident in both online and face-to-face client meetings.
   
• Good understanding of digital marketing solutions and project workflows.
   
• Able to manage multiple clients and timelines efficiently.
   
• Proactive, organized, and strong in follow-ups.
   
• Must be comfortable working independently with revenue-driven targets.
   

Benefits

• Competitive basic salary + attractive sales commissions.
   
• Allowances for meetings and travel.
   
• Training provided for digital marketing services and sales scripts.
   
• Clear career path to Senior AE, Sales Manager, or BD Manager roles.
   
• Supportive, young, and creative work environment.

Job Requirements

Job Requirements

• Minimum 3–5 years experience in Sales, Account Management, or Client Servicing.
   
• Experience in digital marketing / creative / advertising agencies is an added advantage (training will be provided).
   
• Strong communication, presentation, and negotiation skills.
   
• Confident conducting both online (Google Meet) and in-person client meetings.
   
• Ability to understand client needs and propose suitable service packages.
   
• Skilled in preparing proposals, quotations, and sales documents.
   
• Strong follow-up discipline with good pipeline and lead management.
   
• Able to manage multiple clients, timelines, and priorities efficiently.
   
• Basic awareness or interest in digital marketing (SEO, social media, ads, websites); willing to learn.
   
• Organized, proactive, and able to work independently with minimal supervision.
   
• Comfortable working towards sales targets and renewals.
   
• Good teamwork and coordination skills with internal departments.

Skills