We strive to maintain a Star Team by providing an inclusive environment that encourages personal growth, development, and progression.

Positive Team Culture

Freedom to make use 10% of your time in the office to learn new skills, as long as it fits into our vision.

Self Improvement Time

We currently have a hybrid work from home & office schedule. 

Hybrid Working Model

Laptops are provided to each team member.

Work Laptop

Mobile and travel allowance where applicable.

Allowances

Have a nicely brewed coffee to start your day!

Coffee from PULP

ELS Group

For more than 3 decades, ELS has been at the heart of English language education in Malaysia, helping thousands of learners unlock new opportunities through the power of communication. What began as a single language centre has grown into a trusted national brand — known for its academic excellence, global standards, and genuine passion for teaching English that makes a difference.
Today, ELS Group leads the way in English education — from our network of language centres to our online learning platforms and locally developed textbooks used by schools and institutions across the country.
Beyond teaching language skills, we help learners gain confidence, broaden perspectives, and connect with the world.

Who we are & what we do

We are defined by our inclusive environment that encourages personal growth, development, and progression. As a growing company, there are ample opportunities for progression. Our culture is based on:
<ul>
<li>Purpose</li>
<li>Accountability</li>
<li>Integrity</li>
<li>Collaboration</li>
</ul>
Our team is composed of like-minded vibrant individuals and together we learn, develop, and grow towards a shared success in the Education industry!

Our culture

We are looking for a highly motivated Customer Success Executive to join our team in Damansara Perdana, Selangor. As a full-time role, this position will play a crucial part in guiding and supporting our students throughout their academic journey.
Customer Support &amp; Communication
<ul>
<li>Manage communication with students and clients from onboarding to course completion</li>
<li>Send class and homework reminders, follow up on absences, and collect feedback</li>
<li>Handle customer enquiries and resolve issues promptly</li>
</ul>
Programme Coordination
<ul>
<li>Organise placement tests, exams, online activities, and virtual graduations</li>
<li>Monitor class schedules, attendance, and student engagement</li>
</ul>
Administrative Tasks
<ul>
<li>Manage daily admin tasks: data entry, filing, scanning, report generation</li>
<li>Book appointments and help manage team schedules</li>
<li>Support general office operations and assist with other tasks as needed</li>
</ul>

This job is all about helping students succeed in their academic journeys! You might like this job because you get to support and guide students, handle their inquiries, and coordinate events. Plus, you&#x27;ll enjoy a dynamic role in a friendly team!

Customer Service

Student Services

Student Engagement

Operations

Google Drive

Effective Communication

We are looking for a highly motivated Customer Success Executive to join our team in Damansara Perdana, Selangor. As a full-time role, this position will play a crucial part in guiding and supporting our students throughout their academic journey.
Customer Support and Communication



-Manage communication with students and clients from onboarding to course completion


-Send class and homework reminders, follow up on absences, and collect feedback


-Handle customer enquiries and resol...

Customer Success Executive

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Company Profile

ELS Group