The Cigna Group offers a reasonable amount of paid time off and many other benefit programs that allow you to take time away.

Rewards & time away

We offer five core medical plan options that cover in-network preventive care, which includes well child visits, physicals, and more!

Medical benefit

We offer dental and vision plan options for employees to choose from. Both options cover preventive care at no cost.

Dental & vision

We have an Educational Development Program that supports employees in their professional development and growth.

Financial support

The Cigna Group

<p>The Cigna Group℠ is a global health company committed to improving health and vitality. We relentlessly challenge ourselves to partner and innovate solutions for better health. Our global workforce of more than 70,000 colleagues work through Cigna Healthcare℠ and Evernorth Health Services® to fulfill our mission to improve the health and vitality of the more than 178 million customer relationships we serve in more than 30 countries and jurisdictions.</p>
<p>We are guided by our mission–to improve the health and vitality of those we serve. To deliver on this, we know we must continually strengthen and evolve our capabilities and it’s why we put innovation at the heart of everything we do at The Cigna Group. Across Evernorth Health Services and Cigna Healthcare, we are driving new solutions, improving patient outcomes, and delivering for those we serve.</p>
<p><em>Source: </em><a href="https://www.thecignagroup.com/about-us/" target="_self"><em>thecignagroup.com</em></a></p>

Who We Are

<p>Our values guide how we work together; serve our customers, patients, clients, and communities; and deliver on our mission.</p>
<ul>
<li>We care deeply about our customers, patients, and coworkers.&nbsp;</li>
<li>We partner, collaborate, and keep our promises.</li>
<li>We create a better future together.</li>
<li>We act with speed and purpose.</li>
<li>We innovate and adapt.</li>
</ul>
<p><em>Source: </em><a href="https://www.thecignagroup.com/about-us/" target="_self"><em>thecignagroup.com</em></a></p>

Our Values

<p><div><div><div><div><div><div><div><p>Owns the output of a single work area within IT Services and typically manages a team of IT Support job family roles. Provides a relationship management role with internal/external service providers to the IT organization. Ensures management of all IT components within the scope of the service definition or ASP agreement to ensure business SLAs are met. Helps in the creation of process/procedures to manage IT services, including creating and tracking hardware and software inventory, creating centralized contract main file, determining contractual and financial exposure, and negotiating contracts. Participates in development of new services mission, goals, and objectives. May act as the business agent for the IT organization to negotiate pricing and determine contract terms and conditions. Utilizes in-depth professional knowledge but is guided by functional practices and well defined management precedents. Focuses on implementing and executing strategies within own department/discipline/team.</p><p aria-hidden="true"></p><p><b>About the Job </b></p><p>Reporting to the Global Service Delivery Manager, the IT Service Manager, will be responsible for the performance of the Asia Region (China, Hong Kong, Kuala Lumpur, Singapore &amp; Bengaluru) within International Health Technology, including:</p><p aria-hidden="true"></p><ul><li>Financial Management of the regional budget and chargebacks</li><li>Supplier contractual compliance</li><li>Business Relationship Management</li><li>Service Level Performance</li><li>Overall customer satisfaction</li><li>Management level monthly &amp; quarterly reporting</li><li>Co-ordination / management of security relationship in region</li><li>Oversee the management of backed off services to sub-contractors and all third-party maintenance requirements.</li><li>Coordinating across the TEO function to drive service improvements within the region</li><li>Act as the key delivery partner for Technology projects in the region and as the voice of the region in Global projects.</li><li>This role will require regular travel across the region.</li></ul><p aria-hidden="true"></p><p>In addition, you will play a lead role in building robust relationships with key stakeholders identified within Cigna and with key partners.</p><p aria-hidden="true"></p><p><b>Key Responsibilities: </b></p><ul><li>Provide monthly management reports including:<ul><li>Significant Achievements</li><li>Financial performance (Costs v budget) relating to the region</li><li>Delivery performance against contracted obligations</li><li>Performance against agreed business outcomes.</li><li>Operational Issues &amp; Roadmap updates</li></ul></li><li>Manage a local service desk team, providing services across the region and working closely with the shared services service desk to align standards and ways of working.</li><li>Liaise closely with service owners to ensure service delivered is in line with agreed service levels</li><li>Manage contract schedule changes to ensure agreed changes are implemented and invoices processed.</li><li>Ownership of the financial forecasting for the region, in line with Cigna financial timetable,</li><li>Liaise with the relationship owner for the China Joint Venture, agreeing costs, services, and terms.</li><li>Host management meetings and provide summary of the Service performance, including recommendations for improvements to levels of service provided.</li><li>Negotiation of Contract renewals with key suppliers.</li><li>Be able to articulate the roles &amp; responsibilities of all parties involved in the delivery of the service and produce measurements where applicable.</li><li>Work closely with the wider delivery teams to ensure they are continually being innovative in the way the service is delivered.</li><li>Ensure that frequent reviews are held &amp; minutes covering Performance, Opportunities, Risks &amp; Actions.</li><li>Understand, develop, manage, and ensure delivery of the operational services compliant with contractual commitments.</li><li>Understand and ensure adherence to corporate policy, processes &amp; procedures.</li></ul><p aria-hidden="true"></p><p><b>Key Skills / Experience Required:</b></p><ul><li>Proven experience in managing accounts from an operational and service delivery perspective.</li><li>Commercially aware with demonstrable previous experience in the management of a budget with value more than £500k p.a.</li><li>Previous experience in customer engagement across multiple geographies and working cultures</li><li>Ability to interface with customers, vendors &amp; third parties to develop relationships, opportunities and manage problems.</li><li>Excellent communication skills – verbal and written.</li><li>Strong commercial and competitor awareness.</li><li>Ability to plan, organize and control all aspects of your work, whilst working under pressure.</li><li>Ability to gain commitment and support of peers.</li><li>Working knowledge of ITIL best practice</li></ul><p aria-hidden="true"></p><p><b>Highly desirable:</b></p><ul><li>Project delivery and oversight experience</li><li>Service take on &amp; transition experience</li><li>Excellent spoken and written English</li><li>Mandarin</li></ul></div></div></div></div></div></div></div><p style="text-align:inherit" aria-hidden="true"></p><p style="text-align:inherit" aria-hidden="true"></p><p><b>About The Cigna Group </b></p><p aria-hidden="true"></p>Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.</p>

This job is an APAC IT Service Manager, where you&#x27;ll lead a team and ensure top-notch IT services across Asia. You might like this job because it combines managing budgets, improving services, and networking with key stakeholders in a dynamic environment.

Owns the output of a single work area within IT Services and typically manages a team of IT Support job family roles. Provides a relationship management role with internal/external service providers to the IT organization. Ensures management of all IT components within the scope of the service definition or ASP agreement to ensure business SLAs are met. Helps in the creation of process/procedures to manage IT services, including creating and tracking hardware and software inventory, creating ...

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