The Cigna Group offers a reasonable amount of paid time off and many other benefit programs that allow you to take time away.

Rewards & time away

We offer five core medical plan options that cover in-network preventive care, which includes well child visits, physicals, and more!

Medical benefit

We offer dental and vision plan options for employees to choose from. Both options cover preventive care at no cost.

Dental & vision

We have an Educational Development Program that supports employees in their professional development and growth.

Financial support

The Cigna Group

The Cigna Group℠ is a global health company committed to improving health and vitality. We relentlessly challenge ourselves to partner and innovate solutions for better health. Our global workforce of more than 70,000 colleagues work through Cigna Healthcare℠ and Evernorth Health Services® to fulfill our mission to improve the health and vitality of the more than 178 million customer relationships we serve in more than 30 countries and jurisdictions.
We are guided by our mission–to improve the health and vitality of those we serve. To deliver on this, we know we must continually strengthen and evolve our capabilities and it’s why we put innovation at the heart of everything we do at The Cigna Group. Across Evernorth Health Services and Cigna Healthcare, we are driving new solutions, improving patient outcomes, and delivering for those we serve.
Source: <a href="https://www.thecignagroup.com/about-us/" target="_self">thecignagroup.com</a>

Who We Are

Our values guide how we work together; serve our customers, patients, clients, and communities; and deliver on our mission.
<ul>
<li>We care deeply about our customers, patients, and coworkers.&nbsp;</li>
<li>We partner, collaborate, and keep our promises.</li>
<li>We create a better future together.</li>
<li>We act with speed and purpose.</li>
<li>We innovate and adapt.</li>
</ul>
Source: <a href="https://www.thecignagroup.com/about-us/" target="_self">thecignagroup.com</a>

Our Values

As a Claims Supervisor, you will support the Team Manager in overseeing a team of Claims Analysts. This role focuses on developing and coaching the team to deliver a high-quality, customer-centric service.Key Responsibilities:<ul><li>Manage and assess inventory levels, allocate workloads, and plan staffing to optimize performance.</li><li>Monitor productivity, quality, and customer satisfaction KPIs; drive team motivation to achieve targets. Participation in KPI meetings is encouraged.</li><li>Recommend and implement innovative strategies to boost efficiency and elevate customer service standards.</li><li>Proactively identify and act on process improvement opportunities; share ideas for business innovation.</li><li>Oversee capacity planning and manage team absences in coordination with HR.</li><li>Foster strong employee engagement through daily oversight, coaching, conflict management, training, and wellbeing initiatives.</li><li>Drive performance through regular coaching and timely performance management interventions.</li><li>Conduct quarterly check-in conversations with all team members to support development.</li><li>Champion a culture of continuous improvement; implement new ways of working aligned with the Claims Strategy.</li><li>Take ownership of escalated claims; provide updates and resolutions to the Team Manager.</li><li>Escalate operational risks proactively and appropriately.</li><li>Build and maintain strong internal and external stakeholder relationships; encourage team collaboration (e.g., Cigna Links).</li><li>Optionally serve as SPOC (Single Point of Contact) for clients/accounts if needed.</li><li>Represent the organization in client meetings, stakeholder engagements, or during leadership absences.</li><li>Co-lead new client implementations, renewals, or changes for assigned business areas in collaboration with SMEs.</li><li>Process claims or assist with financial verifications as required.</li></ul>Your Profile:<ul><li>Proven track record of strong performance.</li><li>Minimum 2 years of leadership experience in a similar role or function.</li><li>Demonstrated ability and passion for coaching and developing others.</li><li>Experience in managing complaints and driving improvements in customer service.</li><li>Strong communication and presentation skills; proficient in Microsoft Word, Excel, Outlook, and PowerPoint.</li><li>Growth mindset with adaptability to change; actively supports and leads change initiatives.</li><li>Excellent interpersonal and listening skills, with strong empathy and clarity in communication.</li><li>Committed to delivering exceptional service to members, clients, and providers.</li><li>Ability to build and lead a collaborative, high-performing team.</li><li>Action-oriented with strong problem-solving capabilities.</li><li>Excellent organizational, planning, and prioritization skills.</li><li>Comfortable managing complex, sensitive matters with sound judgment.</li><li>Results-oriented with the ability to translate goals into actionable plans and measurable outcomes.</li><li>Accountable and ownership-driven, both individually and for the team.</li></ul>Our Offer:<ul><li>A rewarding role in a global and growing organization.</li><li>A dynamic, entrepreneurial work culture that values initiative and innovation.</li><li>Competitive salary and attractive benefits package.</li></ul>About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

This job is a Claims Supervisor, where you&#x27;ll lead a team to enhance customer service and efficiency. You might like this job because you get to coach others, drive improvements, and work in a supportive, innovative environment!

As a Claims Supervisor, you will support the Team Manager in overseeing a team of Claims Analysts. This role focuses on developing and coaching the team to deliver a high-quality, customer-centric service.Key Responsibilities:

-Manage and assess inventory levels, allocate workloads, and plan staffing to optimize performance.

-Monitor productivity, quality, and customer satisfaction KPIs; drive team motivation to achieve targets. Participation in KPI meetings is encouraged.

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