The Cigna Group offers a reasonable amount of paid time off and many other benefit programs that allow you to take time away.

Rewards & time away

We offer five core medical plan options that cover in-network preventive care, which includes well child visits, physicals, and more!

Medical benefit

We offer dental and vision plan options for employees to choose from. Both options cover preventive care at no cost.

Dental & vision

We have an Educational Development Program that supports employees in their professional development and growth.

Financial support

The Cigna Group

The Cigna Group℠ is a global health company committed to improving health and vitality. We relentlessly challenge ourselves to partner and innovate solutions for better health. Our global workforce of more than 70,000 colleagues work through Cigna Healthcare℠ and Evernorth Health Services® to fulfill our mission to improve the health and vitality of the more than 178 million customer relationships we serve in more than 30 countries and jurisdictions.
We are guided by our mission–to improve the health and vitality of those we serve. To deliver on this, we know we must continually strengthen and evolve our capabilities and it’s why we put innovation at the heart of everything we do at The Cigna Group. Across Evernorth Health Services and Cigna Healthcare, we are driving new solutions, improving patient outcomes, and delivering for those we serve.
Source: <a href="https://www.thecignagroup.com/about-us/" target="_self">thecignagroup.com</a>

Who We Are

Our values guide how we work together; serve our customers, patients, clients, and communities; and deliver on our mission.
<ul>
<li>We care deeply about our customers, patients, and coworkers.&nbsp;</li>
<li>We partner, collaborate, and keep our promises.</li>
<li>We create a better future together.</li>
<li>We act with speed and purpose.</li>
<li>We innovate and adapt.</li>
</ul>
Source: <a href="https://www.thecignagroup.com/about-us/" target="_self">thecignagroup.com</a>

Our Values

Cigna Job SpecificationPOSITION&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Customer Service RepresentativeREPORTING TO&nbsp;&nbsp;&nbsp;&nbsp; : Supervisor DEPARTMENT&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; :Customer ServiceCareer Band&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Band 1YOUR ROLE<ul><li>Providing customer services for international claims for reconciliation related files.</li><li>Responding to incoming queries in an appropriate and timely manner, advantage to have knowledge in SalesForce. Appropriate responses may require in-depth analysis and involve expert advice (Medical Consultant, Account Manager, Network Manager, Legal Advisor etc). An appropriate response is correct, clear, concise and provider &amp; stakeholder friendly.</li><li>Answering incoming tasks via queue from internal stakeholder, or those escalated by the providers for expert advice.</li><li>Taking ownership of difficult or high-value files.</li><li>Responding via the most efficient channel (e.g. e-mail, SF, etc).</li><li>Following up on the individual workload and taking appropriate action when agreed targets are not met.</li><li>Providing accurate file information to internal stakeholders where required.</li></ul>Monitor all incoming Tasks for upload &amp; ensure they are reviewed and acted on within 2 business days.Tag CSR &amp; amend the status in Sales Force is any communication needs to be done to the provider.<ul><li>Tracking procedural irregularities and raising these with the Team Seniors.</li><li>Actively working to maintain a co-operative and friendly working environment.</li></ul>YOUR PROFILE<ul><li>You have a minimum diploma or equal through experience.</li><li>You have good knowledge of English (both spoken and written), any additional language is an asset but not essential.</li><li>Medical terminology - added advantage.</li><li>Use of necessary reference works.</li><li>Knowledge of Microsoft Office and proprietary IT applications</li><li>Written skills: conveys messages in clear language, paying attention to terminologies/circumstances</li></ul>and appropriate style.<ul><li>Provider focused: communicates empathically, precisely and factually.</li><li>Skilled decision-maker: takes the right action on allocated files based on the information available.</li><li>Accurate: works accurately by giving complete and correct answers.</li><li>Responsible: ensures that assigned contracts are followed up in a diligent, timely and accurate manner.</li><li>Disciplined: follows procedures, agreements and document flows correctly.</li><li>Efficient: able to strike the right balance between quality and quantity.</li><li>Team-player: enjoys working as part of a team.</li><li>Computer-literate: quick to learn current office applications and Cigna International in-house systems.</li><li>Discrete: exercises utmost discretion when dealing with confidential (medical) information.</li></ul>Our offer<ul><li>A challenging job in an international and growing enterprise.</li><li>A dynamic, young and entrepreneurial company culture that values and stimulates initiative.</li></ul>About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

This job is a Provider Reconciliation Representative at Cigna. You might like this job because you&#x27;ll handle international claims and work with various experts to provide accurate and friendly responses, ensuring efficient resolution of issues.

Cigna Job SpecificationPOSITION               : Customer Service RepresentativeREPORTING TO     : Supervisor DEPARTMENT       :Customer ServiceCareer Band          : Band 1YOUR ROLE

-Providing customer services for international claims for reconciliation related files.

-Responding to incoming queries in an appropriate and timely manner, advantage to have knowledge in SalesForce. Appropriate responses may require in-depth analysis and involve expert advice (Medical Consultant, Account Ma...

Provider Reconciliation Representative

The Cigna Group

Claims Representative

Cigna International Health Services Sdn Bhd

Customer Service Representative

Cigna International Health Services Sdn Bhd

Customer Experience

KD Trainer

Sales Representative/Sales Consultant

KD Trainer

Customer Service Executive

Wealth Mastery Academy (WMA)

Executive, Contact Centre Agent

Hong Leong Bank Berhad

Customer Support Specialist (Shift Based)

Tranglo

Client Success Specialist

Sevenvault Sdn Bhd

Online Customer Service Representative

Da Vinci Clinic

Company Profile

The Cigna Group