Job Description

• Guest Check-In and Check Out: Welcome guests upon arrival, process their check-ins efficiently, and facilitate smooth check-outs, ensuring accuracy in billing and handling any requests or issues that may arise during the process.
• Reservations Management: Handle reservations, ensuring room availability, managing cancellations and modifications, and maintaining accurate records of reservations.
• Customer Service: Provide exceptional customer service by answering inquiries, addressing complaints or concerns, and assisting guests with various needs, such as recommending local attractions or restaurants, or providing additional amenities.
• Payment Handling: Manage payment transactions, including accepting cash, credit/debit card payments. Accuracy and confidentiality in handling financial transactions are essential.
• Room Assignment: Assign rooms to guests based on their preferences, availability, and any special requests.
• Information Resource: Serve as a primary source of information for guests, providing details about hotels amenities, services, policies, and local attractions. They may also handle inquiries related to events, conferences, or specials arrangements.
• Safety and Security: Responsible for maintaining the security of the hotels by monitoring guest activity, verifying guest identities, and adhering to security protocols. They may also respond to emergencies or security incidents.
• Administration Tasks: Managing paperwork, maintaining guest records, processing paperwork related to check-ins, check-outs, and reservations, and coordinating with other hotels departments to ensure smooth operations.
• Greeting guests upon arrival and ensuring a smooth check-in process.
• Assisting guests with inquiries, providing information about hotels facilities, services, and local attractions.
• Handling guest requests promptly and efficiently, ensuring their comfort and satisfaction throughout their stay.
• Processing reservations, cancellations, and modifications accurately in our reservation system.
• Managing guest accounts, processing payments, and handling cash transactions in compliance with hotels policies.
• Coordinating with other hotels departments to fulfill guest requests and resolve issues effectively.
• Maintaining cleanliness and organization at the front desk area, including the lobby and reception area.
• Adhering to all policies and procedures, including safety and security protocols.

Job Requirements

• Excellent communication and interpersonal skills, with a friendly and approachable demeanor:
• Proficiency in using computer systems and hotel management software.
• Ability to remain calm and professional in high-pressure situations.
• A passion for delivering exceptional customer service and creating memorable experiences for guests.

Skills