EPF Socso

The Freedom Club Hostel KL

We are a backpacker's hostel in the city centre

Hospitality 

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<ul>
<li>Guest Check-In and Check Out: Welcome guests upon arrival, process their check-ins efficiently, and facilitate smooth check-outs, ensuring accuracy in billing and handling any requests or issues that may arise during the process.</li>
<li>Reservations Management: Handle reservations, ensuring room availability, managing cancellations and modifications, and maintaining accurate records of reservations.</li>
<li>Customer Service: Provide exceptional customer service by answering inquiries, addressing complaints or concerns, and assisting guests with various needs, such as recommending local attractions or restaurants, or providing additional amenities.</li>
<li>Payment Handling: Manage payment transactions, including accepting cash, credit/debit card payments. Accuracy and confidentiality in handling financial transactions are essential.</li>
<li>Room Assignment: Assign rooms to guests based on their preferences, availability, and any special requests.</li>
<li>Information Resource: Serve as a primary source of information for guests, providing details about hotels amenities, services, policies, and local attractions. They may also handle inquiries related to events, conferences, or specials arrangements.</li>
<li>Safety and Security: Responsible for maintaining the security of the hotels by monitoring guest activity, verifying guest identities, and adhering to security protocols. They may also respond to emergencies or security incidents.</li>
<li>Administration Tasks: Managing paperwork, maintaining guest records, processing paperwork related to check-ins, check-outs, and reservations, and coordinating with other hotels departments to ensure smooth operations.</li>
<li>Greeting guests upon arrival and ensuring a smooth check-in process.</li>
<li>Assisting guests with inquiries, providing information about hotels facilities, services, and local attractions.</li>
<li>Handling guest requests promptly and efficiently, ensuring their comfort and satisfaction throughout their stay.</li>
<li>Processing reservations, cancellations, and modifications accurately in our reservation system.</li>
<li>Managing guest accounts, processing payments, and handling cash transactions in compliance with hotels policies.</li>
<li>Coordinating with other hotels departments to fulfill guest requests and resolve issues effectively.</li>
<li>Maintaining cleanliness and organization at the front desk area, including the lobby and reception area.</li>
<li>Adhering to all policies and procedures, including safety and security protocols.</li>
</ul>

This job is an Internship Front Desk Receptionist, where you&#x27;ll greet guests, manage reservations, and provide top-notch customer service. You might like this job because you enjoy helping people and want a hands-on role in a lively environment!

Hospitality Service

 



-Guest Check-In and Check Out: Welcome guests upon arrival, process their check-ins efficiently, and facilitate smooth check-outs, ensuring accuracy in billing and handling any requests or issues that may arise during the process.


-Reservations Management: Handle reservations, ensuring room availability, managing cancellations and modifications, and maintaining accurate records of reservations.


-Customer Service: Provide exceptional customer service by answering inquiries, addr...

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Company Profile

The Freedom Club Hostel KL