Job Description

We are looking for a detail-oriented and customer-focused Sales Executive to support our sales operations across both online and offline channels. This role plays a key part in ensuring orders are processed accurately, customers are well-informed, and internal teams are aligned for smooth fulfilment.

Key Responsibilities:

• Receive, verify, and process sales orders from both online and offline channels in a timely and accurate manner.
• Coordinate closely with customers regarding:
• Delivery schedules
• Payment processes and confirmations
• Exchanges, returns, and after-sales enquiries
• General product or order-related questions
• Liaise with internal teams, including Operations and Finance, to ensure orders are properly recorded, scheduled, and fulfilled.
• Prepare and issue sales-related documentation, including:
• Invoices
• Delivery Orders (DO)
• Quotations
• Other relevant sales paperwork as required
• Maintain accurate sales records and ensure proper documentation for audit and reporting purposes.
• Support the sales team in day-to-day administrative and coordination tasks to ensure a smooth customer experience.

Job Requirements

• Diploma or Bachelor’s Degree in Business Administration, Sales, Marketing, or a related field.
• Minimum 1–2 years of experience in sales administration, sales support, or a similar role (fresh graduates with relevant internships may be considered).
• Strong communication skills, with the ability to interact professionally with customers and internal stakeholders.
• Comfortable handling both online and offline sales processes.
• Detail-oriented with good organisational and time management skills.
• Proficient in Microsoft Office (Excel, Word, Outlook); experience with ERP or CRM systems is an added advantage.
• Able to work independently as well as collaboratively within a team.
• Proficient in English; proficiency in Bahasa Malaysia and/or Mandarin is an advantage, depending on customer base.

Skills