A healthy employee is a productive employee.

Dental/ Optical allowance, Medical insurance

We want you to invest in improving yourself anyway you see fit: adopting a healthy lifestyle (gym), etc. 

Enrichment Allowance

We pay your Season Parking Pass or Touch N Go Reload

Transport Subsidy

We invest in making you a better colleague for all.  

Training Opportunities

We believe in equity in the workplace. 

13th Month Salary

Fruits, Biscuits, Snacks, Coffee, Milk, Water on free flow to keep you in the groove.

Fully Stocked Pantry

Tranglo 

<div>Tranglo was founded in 2008 in Kuala Lumpur, Malaysia. Today, we are one of Asia’s leading fintechs that provides smart solutions not only for cross-border airtime top-ups, but also foreign remittance and business payments. Armed with a global network, we pride ourselves on pioneering a technology that makes cross-border transactions faster, cheaper and more secure.&nbsp;<br><br>Our mission is to be a global leader in providing accessible and equitable financial services to the masses. We process in excess of USD2.5 billion in cross-border transfers a year.</div>

About Us

<ol><li>Integrity. A Tranglorian must place integrity above all else.</li><li>Teamwork. A Tranglorian thrives in a team and loves being in one.</li><li>Think big, dream bigger. A Tranglorian constantly strives to reach for the stars.</li><li>Failure. A Tranglorian believes failure is the key to success.</li></ol>

Think you have what it takes to be a Tranglorian?

Tranglo is a fintech company which operates a digital commerce switching hub for financial institution and telecom providers globally

<p>Customer Support Specialist with Advanced Troubleshooting Experience in Telecommunication/Remittance</p>
<p></p>
<p><ins>Responsibilities:</ins>&nbsp;</p>
<ul>
<li>Provide exceptional customer support to clients experiencing issues with International Balance Transfer (GloTransfer) and Cross Border Payment (GloRemit) services.</li>
<li>Respond to customer inquiries and requests through various communication channels, including email, phone calls, and live chat.</li>
<li>Monitor, diagnose, and resolve technical issues related to transactions promptly and efficiently.</li>
<li>Ensure the delivery of accurate, valid, and complete information to customers, utilizing appropriate methods and tools.</li>
<li>Address customer complaints promptly, offering suitable solutions and alternatives within established timeframes, and following up to confirm issue resolution.</li>
<li>Collaborate effectively with cross-functional teams to escalate and resolve issues requiring specialized technical knowledge.</li>
<li>Utilize SQL queries for data retrieval, analysis, and manipulation to investigate and resolve issues in depth.</li>
<li>Document all customer support interactions, including issue details, troubleshooting steps, and solutions, maintaining clear and concise records.</li>
<li>Stay updated on industry trends, technological advancements, and telecommunication services to offer proactive support and advice to clients.</li>
<li>Communicate with suppliers and partners to address inquiries and conduct necessary cross-checking.</li>
<li>Provide accurate and timely information, alternatives, and solutions to customers regarding products and services.</li>
<li>Broadcast notifications to all customers affected by service disruptions.</li>
<li>Perform daily balance checks for both customers and suppliers and reroute products to different suppliers in case of errors.</li>
<li>Monitor system performance and perform regular system backups to ensure data integrity.</li>
<li>Adhere to established procedures, guidelines, and policies, ensuring compliance in all aspects of customer support.</li>
<li>Demonstrate a commitment to going the extra mile in engaging with customers, fostering positive relationships.</li>
</ul>

This job is Customer Support Specialist focusing on Technical Support for International Balance Transfer and Cross Border Payment services. You might like this job because it involves advanced troubleshooting, SQL queries, and staying updated on industry trends.

Customer Support

Customer Relationship Management

Customer Service

Help Desk Support

Email Etiquette

Zendesk

Slack (Software)

SQL (Programming Language)

Customer Support Specialist with Advanced Troubleshooting Experience in Telecommunication/Remittance

Responsibilities: 



-Provide exceptional customer support to clients experiencing issues with International Balance Transfer (GloTransfer) and Cross Border Payment (GloRemit) services.


-Respond to customer inquiries and requests through various communication channels, including email, phone calls, and live chat.


-Monitor, diagnose, and resolve technical issues related to transacti...

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Company Profile

Tranglo