Including paid holidays and sick leave to promote work-life balance.

Paid Time Off

Providing medical coverage to support employees' health needs.

Health Insurance

Offering plans to assist employees in preparing for their future financial security.

Retirement Plans

Transaction Network Services

Transaction Network Services (Malaysia) Sdn. Bhd. is part of the global Transaction Network Services (TNS), a leading provider of secure data communication and interoperability solutions. TNS serves industries such as payments, financial markets, and telecommunications, offering services like secure transaction processing, low-latency trading connectivity, and telecom signaling. Based in Malaysia, the company supports the Asia-Pacific region with localized network services and payment solutions. With a commitment to innovation, security, and service excellence, TNS ensures reliable and secure communication for its clients worldwide.

Who We Are

Accountability
Taking responsibility for actions and outcomes.
Professionalism
Maintaining high standards of conduct and expertise.
Service Excellence
Delivering superior services to clients and stakeholders.
Innovation
Encouraging creative solutions and advancements.
Determination
Demonstrating perseverance and commitment to goals.
Collaboration
Promoting teamwork and cooperative efforts.

Our Values

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.&nbsp; Come join the excellence!<h2></h2><h2>Overview</h2>TNS (Transaction Network Services) is looking for a motivated and customer-oriented Helpdesk Support Specialist. You will be part of a support team providing first line support across the TNS Accept, Connect and Orchestrate product portfolios. In simple terms, that means being part of the team supporting our global capabilities for the acceptance of Payments (unattended, online or in-store) and connecting the device to securely process the transaction. Key responsibilities of this role will include working a 24 x 7 shift rotation providing a customer point of contact for general enquires, service requests or incident support. Executing documented processes to provide first line requests or fixes and engaging other support teams for more complex issues or where further support is required.<h2></h2><h2>Responsibilities</h2><ul><li>24x7 shift rotation covering all weekends and public holidays.</li><li>Support Service Operations BAU / daily activities.</li><li>Service monitoring, logging of incident tickets and / or service requests and troubleshooting across TNS Accept, Connect and Orchestrate products</li><li>Responsible for performing daily checks on TNS’s technology platforms, reporting on outcomes and escalating issues.&nbsp;</li><li>Working all assigned tickets through to resolution, whilst providing timely escalation, communication, and updates through the lifecycle of the incident ticket.&nbsp;</li><li>Working closely with internal technical support groups and 3rd party organizations in support of any given service incident.&nbsp;</li><li>Maintain high level of verbal and written communication with customers, partners and internal stakeholders.</li><li>Support post-incident impact analysis / support activities.&nbsp;</li><li>Support of change management activities.</li><li>Implementation and adherence to documented policies and procedures.</li><li>Deliver against customer facing SLA’s and internal OLA’s.</li><li>Ad hoc tasks as required.&nbsp;</li></ul><h2></h2><h2>Qualifications</h2>Requirements:<ul><li>Previous experience working in a 24/7 Operations Service Desk / technical support role.&nbsp;</li><li>Experience with a ticketing system for fault tracking, for example Remedy or Salesforce.&nbsp;</li><li>Professional working attitude with a strong ability to communicate effectively with local and remote team members and clients.</li><li>Ability to Query SQL databases.</li><li>Analytical approach to fault-finding with proven ability to follow processes, diagnose application and environmental problems.&nbsp;</li><li>Tenacious and inquisitive in investigating and applying corrective action.&nbsp;</li><li>Good personal organizational and developed time management skills.&nbsp;</li><li>Ability to work under pressure, individually and as part of a team&nbsp;</li><li>Good personal organization skills.</li><li>Flexible approach to work and willing to work as part of a global team.</li><li>Experience working directly with customers.</li><li>Self-starter with a drive to develop own skills and knowledge.</li><li>Life-long learner with desire to attend regular training sessions and develop.</li></ul>Ideally you will also possess the following but not essential:<ul><li>Experience in the Payments industry.</li><li>ITIL certified.</li><li>Working knowledge of monitoring / event management systems, for example SolarWinds, Splunk, Thousand Eyes.&nbsp;</li></ul>Understanding of basic IT and &amp; Network principlesIf you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

This job is for a Helpdesk Support Specialist at TNS, providing first-line support for payment acceptance systems globally. You might like this job because it offers 24/7 shift rotations, opportunities to work with cutting-edge technology, and a chance to collaborate with diverse teams.

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.  Come join the excellence!OverviewTNS (Transaction Network Services) is looking for a motivated and customer-oriented Helpdesk Support Specialist.

You will be part of a support team providing first line support across the TNS Accept, Connect and Orchestrate product portfolios. In simple terms, that means being part of the team supporting our glob...

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