Associate/Senior Associate - Business Operations


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This job is an Associate/Senior Associate in Business Operations for the FMCG industry. You will assist the Key Account Manager in developing strategic plans, building client relationships, coordinating with internal teams, and monitoring market trends. You might like this job because it allows you to work with key clients, solve customer issues, and contribute to the success of the business.

RM 2500 - RM 4500

Level 3A, Plaza Hamodal, 15, Jalan 13/2, Seksyen 13, 46200 Petaling Jaya, Selangor


Job Description

Associate/Senior Associate; FMCG Associate/Senior Associate - Business Operations

What you will do:

 Assist the Key Account Manager in developing and implementing strategic

account plans to achieve sales targets and customer satisfaction goals.

 Build and nurture strong relationships with key clients, understanding their

needs, and addressing inquiries or concerns.

 Coordinate with internal teams, such as sales, marketing, tech, data and user

support, to ensure timely delivery of products or services and resolve any

customer issues.

 Maintain accurate and up-to-date account records, including contact

information, sales activities, and customer interactions.

 Assist in monitoring market trends, competitor activities, and industry

developments to identify potential risks or opportunities for key accounts.

 Prepare sales presentations, proposals, and reports as required for client

meetings and internal reviews.

 Participate in customer meetings, business reviews, and conference calls to

provide support and gather feedback.

Job Requirements

To be successful in your application for the above positions ; 

 Previous experience in the related field(s) is preferred

 Must be willing to travel or possess own transport for work-related activities.

Occasionally be on-site during weekends.

 Strong time-management with the ability to exercise initiative, judgments, and

prioritize workload in a high-pressure, fast-moving, busy environment with multiple projects running concurrently.


Project Management
Retail Operations
Fast Moving Consumer Goods
Customer Service
Recruitment Planning

Company Benefits

Regional based local company

We are expanding fast, and there are travelling opportunities

A BetterPlace company

Part of Asia's largest Human Capital SaaS platform

Accelerate You Growth

Your career and personal growth is our priority and we ensure that in our fast-paced environment

Competitive Leave Entitlement

TROOPERS offers a competitive leave structure, including Flexi-Fridays for a better work-life balance.

Dynamic Work Culture with Real Impact

TROOPERS fosters a dynamic work culture that thrives on innovation and collaboration. The best idea wins!

Flexible Working Hours

TROOPERS offers flexible working hours to accommodate diverse lifestyles.

Additional Info

Company Activity

Last active - few hours ago

Experience Level

0 - 3 Years of Experience

Career Level

Senior Executive

Job Specialisation

Customer Service, Operations & Admin, Project Management

Company Profile



TROOPERS, a BetterPlace company, envisions positively disrupting the part-time, freelance, and gig worker culture through technology. Based on our core values of Accountability, Legitimacy, and Transparency, our company focuses on increasing accountability in performance output, providing a trustworthy and safe ecosystem for job seekers in the gig economy, and transparency in what we do.

Our people-first strategy is enabled by our proprietary tech platform, enabling us to capture the entire ecosystem of the frontline workforce hiring. We always look for ways to push the boundaries of limitations by being innovative and by going the extra mile.

We are a seasoned team of experts with presence in Malaysia, Singapore, Indonesia, Thailand, Philippines, Vietnam, India, and the Middle East, and as we grow our presence in Asia and globally, TROOPERS is continuously looking for new talent to grow the company with.


Associate/Senior Associate - Business Operations


RM 2500 - RM 4500

Level 3A, Plaza Hamodal, 15, Jalan 13/2, Seksyen 13, 46200 Petaling Jaya, Selangor