TROOPERS offers work from home arrangements and half-day work on the last Friday of every month

Flexi Friday

TROOPERS fosters a dynamic work culture that thrives on innovation and collaboration. The best idea wins!

Dynamic Work Culture with Real Impact

TROOPERS offers a competitive leave structure, including Flexi-Fridays for a better work-life balance.

Competitive Leave Entitlement

Your career and personal growth is our priority and we ensure that in our fast-paced environment


Accelerate Your Growth

Part of Asia's largest Human Capital SaaS platform

A BetterPlace company

We are expanding fast, and there are travelling opportunities 



Regional based local company

TROOPERS

TROOPERS, a BetterPlace company, envisions positively disrupting the part-time, freelance, and gig worker culture through technology. Based on our core values of Accountability, Legitimacy, and Transparency, our company focuses on increasing accountability in performance output, providing a trustworthy and safe ecosystem for job seekers in the gig economy, and transparency in what we do.
Our people-first strategy is enabled by our proprietary tech platform, enabling us to capture the entire ecosystem of the frontline workforce hiring. We always look for ways to push the boundaries of limitations by being innovative and by going the extra mile.
We are a seasoned team of experts with presence in Malaysia, Singapore, Indonesia, Thailand, Philippines, Vietnam, India, and the Middle East, and as we grow our presence in Asia and globally, TROOPERS is continuously looking for new talent to grow the company with.

About Us

TROOPERS values a people-centric culture that prioritizes employee well-being and growth, recognizing their pivotal role in driving the company's success.
The culture emphasizes accountability, with employees encouraged to take ownership of their roles, fostering a sense of responsibility and accomplishment.
Collaboration is central at TROOPERS, where teamwork and innovation thrive through open communication and idea-sharing.
Innovation is actively encouraged, pushing boundaries and nurturing a forward-thinking atmosphere.
Transparency is fundamental, with open communication promoting trust and alignment with the company's goals.
TROOPERS' global presence promotes diversity, enriching the work environment and broadening perspectives.
A growth mindset is integral, encouraging employees to view challenges as opportunities for personal and professional development.
Inclusivity is at the heart of the culture, ensuring that all voices are heard, celebrated, and respected.
In essence, TROOPERS offers a dynamic, inclusive, and growth-oriented environment where employees are empowered to contribute to the company's success while nurturing their own development.

About Our Culture

We are Troopers! 

Role Overview :
As an Associate or Senior Associate, Key Accounts, you will play a vital role in managing client relationships, ensuring service excellence, and supporting business growth. You will assist in maintaining key client accounts, coordinating internal teams, and delivering seamless operational support to enhance customer satisfaction.&nbsp;
Key Responsibilities :
<ul>
<li>Support the Assistant Manager in executing account management strategies to ensure client satisfaction and retention.</li>
<li>Act as a primary point of contact for assigned clients, addressing inquiries, concerns, and operational requests.</li>
<li>Coordinate with internal departments (Sales, Marketing, Tech, and Operations) to ensure the timely delivery of services.</li>
<li>Maintain and update account records, tracking key interactions, client feedback, and service performance.</li>
<li>Assist in preparing reports, business proposals, and presentations for client meetings.</li>
<li>Monitor market trends and competitor activities to identify potential risks or opportunities.</li>
<li>Identify upselling and cross-selling opportunities to maximize business potential within existing accounts.</li>
<li>Participate in business reviews and client meetings to understand evolving needs and expectations.</li>
<li>Contribute to process improvements in account management workflows.</li>
</ul>

This job is about managing key client accounts and ensuring they have a great experience. You might like this job because you’ll coordinate teams, solve problems, and help grow the business while building strong client relationships.

Operations

Business Operations

Customer Relationship Management

Role Overview :
As an Associate or Senior Associate, Key Accounts, you will play a vital role in managing client relationships, ensuring service excellence, and supporting business growth. You will assist in maintaining key client accounts, coordinating internal teams, and delivering seamless operational support to enhance customer satisfaction. 
Key Responsibilities :



-Support the Assistant Manager in executing account management strategies to ensure client satisfaction and retention.
...

Senior Associate, Business Operations (Key Accounts)

TROOPERS

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Company Profile

TROOPERS