Easily accessible by LRT

Turn Cloud Technology Service (M) Sdn Bhd

<ol>
<li>To receive call through phone call or any communication method to troubleshooting customer issue and resolve through online</li>
<li>Participate in on-call rotation for after-hours support</li>
<li>Resolve client’s technical issues in a timely and professional manner</li>
<li>To provide simple user training and on-going user support</li>
<li>To support as helpdesk or call center first liner for resolution or technical support</li>
<li>Answer for enquiries on relevance to company products</li>
<li>To create ticket for the support, continue with assignment/ follow up/ analysis for subsequent activities until close case</li>
<li>To generate helpdesk report for daily/ monthly reporting purpose</li>
<li>To communicate with other department/ team in order to follow up on incident</li>
<li>Other ad-hoc task given by supervisor</li>
</ol>

This job is for a full-time Support Team IT member. You’ll assist customers by troubleshooting their tech issues over the phone and keep them happy. You might like this job because it offers training opportunities and allows you to help others daily!

Customer Service

Customer Support

Technical Support




-To receive call through phone call or any communication method to troubleshooting customer issue and resolve through online


-Participate in on-call rotation for after-hours support


-Resolve client’s technical issues in a timely and professional manner


-To provide simple user training and on-going user support


-To support as helpdesk or call center first liner for resolution or technical support


-Answer for enquiries on relevance to company products


-To create tic...

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Turn Cloud Technology Service (M) Sdn Bhd

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Company Profile

Turn Cloud Technology Service (M) Sdn Bhd