Job Description

Job Summary

We are seeking a driven and detail-oriented Quality Reliability & Assurance Engineer to strengthen our customer quality management, reliability governance, and quality system compliance within a fast-paced semiconductor manufacturing environment.

This role plays a critical part in ensuring product reliability, managing customer quality issues, supporting audit readiness, and driving continuous improvement initiatives in accordance with ISO9001 and IATF16949 standards.

If you are passionate about structured problem-solving, risk-based quality control, and customer-focused excellence — we invite you to grow your career with us.

 

Key Responsibilities:

1️⃣ Customer Quality & Complaint Management

• Act as the primary quality liaison for customer complaints and quality feedback (Assembly & Final Test related).
• Lead structured problem-solving using methodologies such as 8D, 3x5 Why, and Cause & Effect Analysis.
• Generate and manage 8D reports and complaint documentation.
• Coordinate cross-functional teams (Process/Product Engineering, Production, IPQA/FTQA, Maintenance) to drive effective root cause analysis and corrective actions.
• Monitor and verify implementation effectiveness to ensure sustainable solutions.
• Escalate and report quality abnormalities in a timely manner.

2️⃣ Reliability & Assurance Governance

• Ensure compliance to ISO9001 and IATF16949 quality system requirements.
• Support risk assessment activities including FMEA and Control Plan updates.
• Verify additional controls for customer qualification lots to ensure full compliance.

3️⃣ Customer Audit & Compliance Management

• Act as the main coordinator for all customer audits.
• Coordinate customers audits and assessments.
• Work with respective departments to address audit findings and improvement actions.
• Compile professional audit responses and liaise directly with customers.
• Follow up to ensure corrective actions are properly implemented and specifications updated accordingly.

Job Requirements

🎓 Requirements:

• Degree in Electrical / Electronic / Mechatronics / Mechanical / Chemical / Material Engineering or related Engineering discipline.
• Minimum 2 years of working experience in the semiconductor industry with similar responsibilities is an added advantage.
• Independent, proactive, and self-motivated.
• Strong analytical, communication, and interpersonal skills.
• Able to work effectively in a cross-functional manufacturing environment.
• Proficiency in Mandarin will be an added advantage, enabling effective communication with regional customers.

Skills