Manager - Customer Services

WCT Holdings Berhad

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This job is about managing the executive lounge, ensuring guests have a great experience while monitoring the services and facilities. You might like this job because you love creating welcoming environments and enjoy enhancing customer satisfaction!

Undisclosed

Malaysia, Kuala Lumpur

Full-Time

Job Description

Oversee the day to day operations of the executive lounge, ensuring everything runs smoothly and efficiently.

Attend to guests/clients on arrival and departure to ensure continues experience.

Ensure that the facilities is well-maintained, welcoming and offers top-notch services to customers.

Develop services, products, procedures, policies and standards with SOP, guidelines and manuals for reference by all staff.

Keep accurate records and document customer service actions and discussions. Analyze statistics and compile accurate records of customers’ feedback.

Oversee the quality and variety of food and drink offered in the lounge, coordinating with catering.

Control in cost, resources and utilise assets to achieve qualitative and quantitative targets, ensuring that the equipment in the facility are well maintained.

Perform other duties assigned by the superior.

Job Requirements

Company Benefits

Medical Benefits

We provide Outpatient Medical Claim, Group Personal Accident (GPA) and Group Hospitalisation & Surgical (GHS) for all employees

Monthly Allowance

We provide a monthly allowance of RM2000 a month for employees.

Longer Paid Leave & Sick Leave

We provide 16 days > annual leave and sick leaves!

Additional Info

Company Activity

Last active - few hours ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

Customer Service, HR Operations (Payroll, Admin, Office Management), Management Trainee

Company Profile

WCT Holdings Berhad

WCT Group was first established with the incorporation of WCT Earthworks & Building Contractors Sdn Bhd on 14 January 1981 and subsequently changed to its current name, WCT Berhad (WCTB). WCTB made its debut on the Second Board of the then Kuala Lumpur Stock Exchange now known as Bursa Malaysia Securities Berhad (Bursa Securities) on 16 February 1995 and was subsequently promoted to the Main Market of Bursa...