Feeling under the weather? We provide Annual Leave, Medical Leave for your well-being.



Well Being

Your task achievement will be rewarded with Incentives, Commissions, and Performance Bonus!



Monetary Rewards

Our companies organises company dinners, trips, and social events.



Company Bonding

In our fast pace working environment, we acknowledge your hard work and support by providing career path for your future.



Career progressions

YOU are an integral part of our success! The impact you make goes beyond just the business but to the communities we reach out to everyday.



Impactful Collaboration

We want you to grow. We provide training fund to make sure you achieve your maximum potential.



Learning and Developement

WIT VENTURES SDN BHD

Welcome to FIVE SENSES, where we transform your stay into an extraordinary sensory journey. Owned by WIT Ventures Sdn Bhd, a leading hospitality manager and property technology company based in Malaysia, FIVE SENSES is dedicated to providing an exceptional experience that delights all your senses.
At FIVE SENSES, we believe that true hospitality goes beyond providing a place to stay—it’s about creating moments that linger in your memory long after you leave. Our meticulously designed properties offer a unique blend of comfort, style, and innovation, ensuring that every guest enjoys a seamless and personalized experience.
Our commitment to excellence is reflected in every aspect of our service. From our state-of-the-art amenities and thoughtfully curated interiors to our attentive staff and cutting-edge technology, we strive to exceed your expectations at every turn. Whether you're traveling for business or leisure, FIVE SENSES is your sanctuary, a place where you can relax, rejuvenate, and connect with your surroundings.
Experience the harmony of luxury and convenience with FIVE SENSES. Let us elevate your stay and awaken your senses to the beauty of true hospitality.

About Us

At FIVE SENSES by WIT Ventures Sdn Bhd, our working culture is rooted in innovation, collaboration, and a passion for excellence. We empower our team members to think creatively and contribute their unique perspectives, fostering an environment where ideas flourish. Collaboration is at the heart of what we do; we believe that the best solutions come from diverse minds working together towards a common goal. Our commitment to excellence drives us to continuously improve and deliver exceptional experiences for our guests. Join us and be part of a dynamic team that values growth, creativity, and a dedication to setting new standards in hospitality.&nbsp;

Five Sense Culture

As a Front Desk Officer in a digital property management company specializing in digital property management, you will be responsible for reservation management to enhance guest experience, communicate and coordinate bookings. Your detailed responsibilities will include:
Reservation Management
<ul>
<li>Handle Bookings: Manage all incoming booking inquiries across platforms such as Airbnb, Booking.com, Vrbo, and the company website.</li>
<li>Reservation Accuracy: Ensure 100% accurate data entry of reservations into the Property Management System (PMS) to prevent discrepancies.</li>
<li>Calendar Synchronization: Maintain synchronized availability calendars across all platforms to prevent overbooking.</li>
<li>Policy Adherence: Process 100% of cancellations, refunds, and booking changes in accordance with company policies.</li>
</ul>
Guest Communication
<ul>
<li>Primary Contact: Serve as the main point of contact for guests before, during, and after their stay.</li>
<li>Personalized Instructions: Provide detailed check-in/out instructions tailored to each property.</li>
<li>Complaint Resolution: Address 100% of guest concerns, complaints, and special requests efficiently and professionally.</li>
</ul>
Coordination with Operations Team
<ul>
<li>Operational Alignment: Ensure that all booking information is accurately entered into the PMS, allowing the operations team to access real-time schedules.</li>
<li>Special Requirements: Communicate any special guest requirements, such as early check-ins or late check-outs, directly to the operations team when necessary.</li>
<li>Urgent Requests: Coordinate promptly on urgent guest needs during their stay.</li>
</ul>
Sales and Revenue Management
<ul>
<li>Revenue Optimization: Monitor booking patterns and collaborate with the marketing team to introduce targeted promotions during low-demand periods.</li>
<li>Upselling Opportunities: Promote additional services such as shuttle services, breakfast packages, and extended stays.</li>
</ul>
Crisis Management
<ul>
<li>Alternative Arrangements: Arrange alternative accommodations for overbooked guests or cancellations due to property issues.</li>
<li>Emergency Protocols: Implement and adhere to clear communication and action plans during crises.</li>
<li>Guest Satisfaction: Ensure trust and satisfaction by handling emergencies empathetically.</li>
</ul>
Review Management and Analytics
<ul>
<li>Feedback Collection: Actively encourage guests to leave reviews post-stay.</li>
<li>Trend Analysis: Analyze guest reviews and booking patterns to identify areas for improvement and inform strategies.</li>
</ul>
Reporting and Analytics
<ul>
<li>Comprehensive Reporting: Submit detailed monthly reports on occupancy, revenue, guest feedback, and team performance by the 5th of each month.</li>
<li>Data-Driven Decisions: Utilize analytics to recommend property and process enhancements.</li>
</ul>
Collaboration with Marketing Team
<ul>
<li>Feedback Integration: Provide guest insights to refine marketing strategies.</li>
<li>Promotional Campaigns: Support the implementation of campaigns targeting low-demand periods.</li>
</ul>

This job is an exciting opportunity as a Front Desk Officer at a digital property management company. You might like this job because you&#x27;ll handle guest reservations, ensure smooth check-ins, and optimize experiences, all while being the go-to person for guests!

Communication

Verbal Communication Skills

Problem Solving

Patience

English Language

As a Front Desk  Officer in a digital property management company specializing in digital property management, you will be responsible for reservation management to enhance guest experience, communicate and coordinate bookings. Your detailed responsibilities will include:
Reservation Management



-Handle Bookings: Manage all incoming booking inquiries across platforms such as Airbnb, Booking.com, Vrbo, and the company website.


-Reservation Accuracy: Ensure 100% accurate data entry of r...

Front Desk Officer

WIT VENTURES SDN BHD

Front Desk Officer

Mingle Manor Sdn Bhd

Reservations Executive

Guestonic Property Management Sdn Bhd

Front Office Supervisor

Opus Hospitality

Front Office Assistant

Opus Hospitality

Front Office Receptionist

Health world spa and massage

Front Desk Administrator

Ebid Motor Sdn Bhd

Front Office Ambassador

PACIFIC SENIOR LIVING SDN. BHD.

Front Desk Receptionist

KEY AUTO SDN BHD

Front Desk Receptionist

Anson Funtelz Sdn Bhd

Company Profile

WIT VENTURES SDN BHD