Job Description

 Type of Position: Full-Time 

Work Shifts: Morning Shift, Night Shift
You will be required to work on Weekends & Public Holidays depending on Schedule. Hospitality never ends.

Scope of work:

• Handle inquiries, booking confirmations, check-in/out support, and guest requests via phone, WhatsApp and online platforms.
• Respond promptly to guest complaints, coordinate with housekeeping/maintenance, and resolve issues to ensure guest satisfaction.
• Encourage guest reviews, respond to feedback, and help maintain high ratings across all platforms.
• Manage new bookings, amendments, and cancellations across Airbnb, Agoda, Booking.com, and other channels.
• Communicate guest needs to operations, cleaning, and maintenance teams to ensure smooth stays.
• Support guests during urgent issues and escalate emergencies according to company procedures.

Job Requirements

Requirement:

• Required language(s): Fluent in spoken/written English. Mandarin is a major plus!
• Fresh graduates and SPM leavers are encourage to apply.
• Pleasant personality with focus on excellence in customer service.
• Candidates with Hotel Management, Business Admin, PA and secretarial related studies is a plus, but not required.

Skills