Job Description

• Handle and respond promptly to all sales leads and enquiries from in-bound phone calls, emails, and the company website.
• Build strong, long-term relationships with clients through effective communication, trust, and excellent service standards.
• Understand clients’ objectives and event requirements thoroughly; propose suitable venue packages and related services to meet their goals within budget constraints.
• Prepare and present professional quotations, proposals, and packages tailored to client needs.
• Coordinate and liaise with suppliers, vendors, and partners for quotations, venue site visits (recce), bookings, and other event-related arrangements.
• Manage the full sales cycle from initial enquiry to post-event follow-up, ensuring seamless end-to-end project management and a positive client experience.
• Work closely with the operations and venue management teams to ensure that event setups and requirements are executed accurately and on time.
• Maintain accurate records of all leads, sales activities, and client interactions in the company’s CRM system.
• Ensure timely preparation and issuance of quotations, invoices, and collection of payments according to company SOPs.
• Meet and exceed individual and team sales targets and contribute to the overall growth of iSpace Venue (www.ispace.my).
• Stay updated with industry trends and competitor activities to identify new sales opportunities and maintain a competitive edge.
• Assist in planning and participating in marketing activities, promotional events, or venue open days when required.
• Provide feedback to management on client needs, service issues, and opportunities for venue or service improvements.

Job Requirements

• Diploma or Degree in Business Administration, Marketing, Hospitality, Event Management, or related field
• Minimum 3–5 years of experience in sales, event venue sales, or hospitality/event management (3–5 years for senior role)
• Strong sales and negotiation skills with a drive to close deals
• Excellent communication and presentation skills in English (Bahasa Malaysia/Chinese is an advantage)
• Good understanding of event operations, venue layouts, and supplier management is a plus
• Proficient in Microsoft Office (Word, Excel, PowerPoint); knowledge of CRM systems is an advantage
• Strong client servicing mindset with ability to build and maintain relationships
• Highly organized, detail-oriented, and able to multitask under tight deadlines
• Proactive, resourceful, and solution-oriented
• Positive attitude, team player, and able to work independently with minimum supervision
• Willing to work flexible hours, including weekends or evenings, if required for client meetings or events 

Skills