We host accessible webinars for employees on topics like healthy eating, mindfulness, resilience, parenting, finances, work relationships, and more.

Mental health and wellbeing resources

We organize regular sports events like badminton and bowling tournaments, fostering teamwork and spirit through our Sports Club.

Sports & Recreational Club

We offer flexible working hours to help our employees manage their work and personal commitments.

Flexible work hours:

We offer hybrid work arrangements, allowing employees to work from the office or remotely, promoting flexibility, adaptability, and collaboration.

Hybrid working arrangement

Zurich Services Malaysia Sdn. Bhd.

Zurich is a leading multi-line insurer that serves its customers in global and local markets.

With about 60,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 210 countries and territories. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. The Group is headquartered in Zurich, Switzerland, where it was founded in 1872.

ONE TEAM, ONE PURPOSE

We are Zurich, one global company, with one mission, one ambition, one set of shared values and a clear commitment to our stakeholders: our customers, our people, our shareholders, and the communities in which we live and work.

Source: <a href="https://my.linkedin.com/company/zurich-insurance-company-ltd" target="_self">Zurich</a>

Who We Are

Diversity
We are one team and value the diversity and potential of every individual.

Adaptability
We embrace new ideas to exceed our customers expections.

Accountability
We deliver our promises and stand up for what is right.

Our Values

Key Accountabilities <ul> <li>Collaborates with teams across the organization and serves as an advocate for our customers’ service needs, coordinating with the appropriate business partner.</li> <li>They address service issues and questions including but not limited to, finance and billing, risk engineering, managed care, and claims.</li> <li>They communicate industry trends, risk insights and jurisdictional updates to customers and brokers, and overcome any servicing objections and obstacles.</li> <li>They research the services needs of prospective and current clients and build long- term relationships with our customers and brokers.</li> <li>They analyze key themes from a wide range of data sources in order to identify lessons learnt from change initiatives to improve the organization´s approach to change.</li> <li>They also contribute to the development of processes and policies to improve the implementation of change projects across the organization, act as the subject matter expert in business change, provide technical guidance and recommendations in order to support the resolution of the most complex customer cases and develop precedents to improve customer service.</li> </ul> &nbsp; Performance Management Accountabilities <ul> <li>Demonstrate commitment to corporate values.</li> <li>Take accountability for participating in the performance management cycle.</li> <li>Take action to improve performance on the job. Assist and support co-workers.</li> <li>Take action to manage own personal development.</li> </ul> &nbsp; Qualifications <ul> <li>Minimum bachelor’s degree&nbsp;</li> <li>Previous experience in customer service, insurance, or a related field is a plus.</li> <li>Excellent verbal and written communication skills, with the ability to convey information clearly and empathetically.</li> <li>Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.</li> <li>A friendly and approachable demeanor, with the ability to build rapport with customers and team members.</li> <li>Ability to handle a fast-paced environment and adapt to changing customer needs and priorities.</li> </ul> <div></div>

This job is for a Customer Service Specialist at our KL Branch. You’ll help customers with service issues and build long-term relationships. You might like this job because it involves teamwork and problem-solving in a fast-paced environment!

Key Accountabilities  

-Collaborates with teams across the organization and serves as an advocate for our customers’ service needs, coordinating with the appropriate business partner. 

-They address service issues and questions including but not limited to, finance and billing, risk engineering, managed care, and claims. 

-They communicate industry trends, risk insights and jurisdictional updates to customers and brokers, and overcome any servicing objections and obstacles. 

-They...

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