Comprehensive and competitive benefit packages covering a host of monetary, developmental and recreational components. 

Attractive Benefits

Based in Bangsar South, we are strategically located at the heart of our thriving and easily accessible integrated city development.

Strategic Location

At UOA, we cherish a ‘work hard, play hard’ culture that strikes a harmonious balance of performance and enjoyment at work within our UOA community.

Work Life Balance

UOA strives to achieve new benchmarks year after year, and accolades by local as well as international award bodies have proven these efforts. 

Awards & Accolades

Career path opportunities for growth and development 

Career Growth

UOA Development Bhd

<div>United Overseas Australia Ltd was founded in 1987 and subsequently listed on the Australian Stock Exchange. In 1989, the group based its headquarters and business operations in Kuala Lumpur, Malaysia.</div><div>&nbsp;</div><div>The group achieved monumental milestones with the listing of UOA Ltd on Singapore Exchange in 2008 and its development arm, UOA Development Bhd on Bursa Malaysia in 2011.</div><div>&nbsp;</div><div>Over the past three decades, the group has become one of the most respected and reputable property investment and development groups, successfully delivering many prime commercial and residential properties with an outstanding track record of quality properties completed ahead of schedule.</div><div>&nbsp;</div><div>Principle Activities&nbsp;</div><div>•&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Property Development</div><div>•&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Construction</div><div>•&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Property Investment</div>

Why Join UOA?

<div>To develop and invest in high quality properties, products and services consistent with community, environmental and government requirements; keeping in pace with our changing environment to constantly add value to what we do.</div><div><br></div>

Our Culture

<p>&nbsp;<strong>A. Customer Service &amp; Relationship Management</strong></p>
<ul>
<li>Serve as the main liaison between the company and property buyers from pre-handover to post-handover stages.<br>&nbsp;</li>
<li>Handle all customer enquiries, feedback, and complaints via phone, email, walk-ins, and CRM systems.<br>&nbsp;</li>
<li>Ensure timely resolution of issues by coordinating with Sales, Project, Quality Assurance, and Customer Care (Defects) teams.<br>&nbsp;</li>
<li>Conduct periodic check-ins with homeowners to understand satisfaction and expectations.<br>&nbsp;</li>
</ul>
<h3><strong>B. Handover &amp; Vacant Possession (VP) Experience</strong></h3>
<ul>
<li>Plan and coordinate VP events, briefings, and unit handover activities.<br>&nbsp;</li>
<li>Ensure all customer touchpoints during VP are smooth, professional, and well-communicated.<br>&nbsp;</li>
<li>Support documentation processes (SPA, DLP forms, billing, progressive payments, key collection, etc.).<br>&nbsp;</li>
</ul>
<h3><strong>C. Defects Management Support</strong></h3>
<ul>
<li>Coordinate with the Customer Care/Defects Team to update purchasers on defect rectification progress.<br>&nbsp;</li>
<li>Ensure accurate documentation and follow-up until closure of raised cases.<br>&nbsp;</li>
<li>Assist in improving turnaround time and communication transparency.<br>&nbsp;</li>
</ul>
<h3><strong>D. Customer Loyalty &amp; Engagement</strong></h3>
<ul>
<li>Develop and execute customer loyalty programmes (referral programme, repeat buyer incentives, membership privileges).<br>&nbsp;</li>
<li>Organise community activities and events for homeowners (festive events, resident appreciation activities, soft launches).<br>&nbsp;</li>
<li>Collect customer data and segment audiences for loyalty initiatives.<br>&nbsp;</li>
</ul>
<h3><strong>E. Customer Experience (CX) Improvement</strong></h3>
<ul>
<li>Track NPS (Net Promoter Score), satisfaction surveys, and customer insights.<br>&nbsp;</li>
<li>Present findings and propose improvements to internal departments.<br>&nbsp;</li>
<li>Benchmark customer experience practices against other Malaysian developers.<br>&nbsp;</li>
</ul>
<h3><strong>F. CRM &amp; Documentation</strong></h3>
<ul>
<li>Manage CRM database to ensure up-to-date buyer information, cases, and communication history.<br>&nbsp;</li>
<li>Prepare regular customer service reports and dashboards for management.<br>&nbsp;</li>
<li>Maintain compliance with PDPA and internal SOPs.</li>
</ul>

This job is all about helping property buyers feel supported from start to finish! You might like this job because you get to manage customer relationships, organize events, and ensure everyone’s happy in their new homes!

Customer Service

Customer Complaint Resolution

 A. Customer Service and Relationship Management



-Serve as the main liaison between the company and property buyers from pre-handover to post-handover stages.
 


-Handle all customer enquiries, feedback, and complaints via phone, email, walk-ins, and CRM systems.
 


-Ensure timely resolution of issues by coordinating with Sales, Project, Quality Assurance, and Customer Care (Defects) teams.
 


-Conduct periodic check-ins with homeowners to understand satisfaction and expectat...

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UOA Development Bhd