Job Description

Objective

Lead and oversee all General Affairs operations including corporate secretarial functions, facilities Management, and workspace safety & health (OSH) across Malaysia and Singapore to ensure a compliant, efficient, and well-functioning workplace, while driving strategic improvements, work space planning, and administrative excellence that support the company’s growth and corporate culture.

Position Responsibilities

 1. General Affairs & Facilities Management (FM) 

• Lead large-scale and ad-hoc office setup and infrastructure projects, including new office establishment, space planning, furnishing, and workplace design in collaboration with Branding, Design & Build.
• Oversee facilities, maintenance, and office operations across all locations.
• Manage vendors (cleaning, security, maintenance, renovation) and ensure cost control, service quality, and SLA compliance.
• Oversee asset management, renovations, relocations, and space optimisation.
• Review and approve GA-related proposals, contracts, and expenditures in line with policies and budgets.
• Develop and improve SOPs, systems, and Lark-based workflows to enhance efficiency, governance, and accountability.
• Drive continuous improvement to enhance workplace experience and corporate image.

2. Corporate & Culture Support (CC) 

• Oversee company secretarial matters for Malaysia and Singapore entities, including new company setup, structural changes, and coordination with appointed company secretaries.
• Oversee corporate support functions such as:
• Reception
• Corporate drivers
• Office administration support
• Ensure professional front-facing corporate image and service standards.
• Support internal culture initiatives, employee engagement activities, and company events in collaboration with different departments and or other pillars within People & Culture.

3. Occupational Safety & Health (OSH) 

• Lead and oversee OSH programs in compliance with DOSH, OSHA 1994, and BOMBA requirements.
• Act as OSH governance owner, reviewing incidents and ensuring corrective actions are implemented.
• Ensure regular safety inspections, HIRARC, ergonomic assessments, audits, and emergency drills.
• Advise management on safety risks and improvement opportunities.
• Ensure proper documentation, reporting, and liaison with authorities when required.

4. Other Job Responsibilities

• Provide leadership, coaching, and development to the team through structured performance management.
• Collaborate with Legal, Branding, ESG, and cross-functional teams on compliance and corporate identity.
• Act as the main representative for GA and OSH functions during internal management meetings and cross-functional projects.
• Ensure comprehensive documentation and reporting for GA and OSH matters are well-maintained for audits and internal reviews.
• Promote a safe, engaging, and compliant work environment that reflects ZUS Coffee’s values and operational excellence.
• Prepare budgets, forecasts, and cost optimisation plans for GA & Safety functions.
• Prepare management reports, dashboards, and risk updates.
• Act as key advisor to management on workplace safety, facilities risks, and operational readiness.

Job Requirements

Qualification and Experience

• Bachelor’s Degree in Business Administration, Facilities Management, OSH, or related field.
• SHO certification (DOSH-registered) or risk management certification is an advantage.
• Minimum 8 years’ experience in General Affairs, Facilities, or Corporate Services.
• At least 3 years in a managerial role.
• Proven experience managing multi-site operations, vendors, and OSH governance.
• Exposure to ESG/CSR initiatives is an advantage
• Strong knowledge of Malaysian OSH regulations.
• Solid facilities and project management capabilities.
• Strong leadership, stakeholder management, and communication skills.
• Process improvement and digital system implementation mindset (e.g. Lark).
• Able to balance compliance, cost efficiency, and operational effectiveness.

a Necessity, not a Luxury

Skills