Job Description

• Respond promptly to customer queries and resolve complaints effectively.
• Maintain product knowledge and assist users with technical or transactional issues.
• Monitor chats for fraud or suspicious activities.
• Work closely with Risk, Marketing, and Operations teams for smooth player management.
• Collect customer feedback and report recurring issues.

Job Requirements

• Diploma or Degree holder, preferably in Communications, Business, or related field.
• Good command of Mandarin, English and Malay 
• 1–3 years of experience in customer support, the entertainment industry will be advantages.
• Shift-based availability, including weekends or public holidays.
• Excellent interpersonal and problem-solving skills.

Skills