Enjoy a balanced work arrangement with 2 days working from home and 3 days in office, subject to role suitability and performance.

Hybrid Work Model 

Be rewarded for strong performance through bonus opportunities tied to individual contribution and company growth.

Performance Bonus

Receive a yearly wellness allowance to support your health and well-being.

Wellness Allowance

Join a growing team early and take on meaningful ownership as the business expands.

Career Growth Opportunities

Work from our office at The MET, KL Metropolis, in a professional and well-designed space.

Modern Office Environment

Enjoy occasional team lunches and dinners as part of a positive and supportive work environment.

Team Meals

341 Media Sdn. Bhd.

BLU341 is a premium ecommerce brand founded in Melbourne, specialising in protective luggage covers and travel accessories for RIMOWA. We serve customers mainly in international markets and focus on quality, thoughtful design, and a polished customer experience.
We are a bootstrapped business and a small team building something unique in the market. As the only brand focused specifically on RIMOWA covers, we believe there is significant room for growth and a real opportunity to build something meaningful over time.
With operations in Kuala Lumpur, we are looking for people who value ownership, high standards, and attention to detail.&nbsp;
This is a chance to join early and be part of a team shaping the future of the brand.

About BLU341

<ul>
<li>Premium, but practical &nbsp;</li>
</ul>
We care about quality, presentation, and details that genuinely improve the customer experience.
<ul>
<li>High standards &nbsp;</li>
</ul>
We believe in doing things properly, with strong attention to detail across product, design, service, and operations.
<ul>
<li>Ownership-driven &nbsp;</li>
</ul>
We value people who take initiative, solve problems, and take pride in their work.
<ul>
<li>Thoughtful customer experience &nbsp;</li>
</ul>
We aim to create a warm, polished, and reliable experience for customers around the world.
<ul>
<li>Commercial and results-focused &nbsp;</li>
</ul>
We combine creativity with business thinking and care about both brand building and performance.
<ul>
<li>Modern and globally minded &nbsp;</li>
</ul>
BLU341 is a Melbourne-founded ecommerce brand with operations in Kuala Lumpur, serving mainly international customers.
<ul>
<li>Ambitious, but grounded &nbsp;</li>
</ul>
We are building for long-term growth and want a team that is capable, reliable, and committed to doing great work.

BLU341 Company Culture

Job Title: Ecomerce Customer Service Executive
Location: The MET, KL Metropolis, Kuala Lumpur (Near Mont Kiara)
Job Type: Full-time (Hybrid, may be available after probation)
Salary: RM4,000 – RM5,000+ per month (depending on experience)
Bonus: Performance-based bonus after probation
Probation: 3 months

<h3>About BLU341 (341 Media Sdn. Bhd.)</h3>
BLU341 is a premium ecommerce brand founded in Melbourne, specialising in protective luggage covers and travel accessories for RIMOWA. With operations in Kuala Lumpur, we support customers mainly in international markets and care deeply about quality, presentation, and customer experience.
We are looking for a full-time Customer Service Executive to help us deliver thoughtful, polished, and reliable support to customers worldwide.
This is an exciting opportunity to be part of the early team in Kuala Lumpur, working closely with a small group and helping build something distinctive in the market from an early stage.

<h3>What You’ll Do</h3>
- Respond to customer enquiries via email, chat, and other support channels
- Assist customers with orders, shipping updates, exchanges, replacements, and general product questions
- Handle customer issues calmly and professionally while protecting the BLU341 brand experience
- Coordinate with internal team members on order issues, fulfilment updates, and customer follow-ups
- Help improve customer support templates, workflows, and response quality over time
- Keep support records organised and up to date
- Flag recurring customer issues and suggest improvements to reduce friction

<h3>What We’re Looking For</h3>
- Strong written and spoken English
- Friendly, polished, and professional communication style
- Highly organised and detail-oriented
- Able to work independently and take ownership
- Calm under pressure and good at solving problems
- Customer-first mindset with strong common sense
- Comfortable working in a fast-moving ecommerce environment

<h3>## Bonus Points If You Have</h3>
- Experience in ecommerce, Shopify, or DTC brands
- Experience in customer service, customer support, or customer experience
- Familiarity with tracking orders, courier issues, returns, and replacements
- Strong written communication that feels warm, clear, and premium

<h3>## Why Join BLU341</h3>
- Be part of a growing premium ecommerce brand with international customers
- Work in a modern office environment at The MET, KL Metropolis
- Be part of the founding team in Kuala Lumpur and help shape the early team culture
- Work closely with a small, capable team and have meaningful ownership in your role
- Play an important role in shaping the customer experience of the brand
- Join a supportive team with opportunities to grow as the company expands
- Performance-based bonus after probation

<h3>## Salary &amp; Benefits</h3>
- RM4,000 – RM5,000+ per month, depending on experience and fit
- Hybrid work is available after probation and is based on consistent performance, reliability, and role suitability
- Performance-based bonus after probation
- EPF, SOCSO, and EIS
- Annual leave and public holidays in line with company policy
- Growth opportunities as the company expands

<h3>To Apply</h3>
Please send us:
- Your resume
- A short introduction about yourself
- Any relevant customer service or ecommerce experience
- Your expected monthly salary

Please note: Our new office at The MET is currently being prepared, and the role is expected to commence once the setup is completed (estimated start: July 2026). Remote work may be able to start earlier. (Eg. June 2026)

This job is as an Ecommerce Customer Service Executive at BLU341 in Kuala Lumpur. You might like this job because you&#x27;ll help shape the customer experience for a premium brand while enjoying a hybrid work setup and performance bonuses!

Kerja ini adalah sebagai Eksekutif Khidmat Pelanggan Ecommerce di BLU341, Kuala Lumpur. Anda mungkin berminat dengan kerja ini kerana anda akan membantu pelanggan dari seluruh dunia, menyelesaikan masalah mereka dengan tenang dan profesional. Gaji menarik serta peluang untuk bekerja dalam pasukan yang kecil dan dinamik.

Customer Service

Research

ChatGPT

Process Understanding

Empathy

Willingness To Learn

Job Title: Ecomerce Customer Service Executive
Location: The MET, KL Metropolis, Kuala Lumpur (Near Mont Kiara)
Job Type: Full-time (Hybrid, may be available after probation)
Salary: RM4,000 – RM5,000+ per month (depending on experience)
Bonus: Performance-based bonus after probation
Probation: 3 months

About BLU341 (341 Media Sdn. Bhd.)
BLU341 is a premium ecommerce brand founded in Melbourne, specialising in protective luggage covers and travel accessories for RIMOWA. With operations in Ku...

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341 Media Sdn. Bhd.