Job Description

1.1SO 9001

• To support in planning, executing, monitoring and maintaining ISO-related activities efficiently and effectively 

2.Documentation & Record Keeping

• Maintain accurate, confidential company records and handle data entry, filing, printing, and general clerical tasks.
• Prepare reports, documentation, and manage courier, mailing, and photocopying services.

3.Resource & Facility Management

• Monitor inventory, supplies, and centre equipment to support smooth daily operations.
• Ensure the cleanliness and upkeep of company facilities for a safe and welcoming environment.

4.Front Office & Client Support

• Assist front desk personnel, handle phone calls, take messages, and attend to client inquiries.
• Manage payments and support billing processes for accuracy and timeliness

 5. Process Improvement & Operations Support

• Evaluate and improve company workflows to enhance service quality and operational efficiency.
• Assist the Operations Manager with finance, HR tasks, and other ad hoc duties.

6.Data Analysis & Reporting

• Use data analytics to track performance indicators, identify trends, and support decision-making.

7.Financial & Administrative Support

• Support budgeting, bookkeeping, and financial reporting using relevant software tools.

8.Quality Assurance & Time Management

• Uphold service and product quality standards, while managing schedules and office tasks efficiently.

10.Support Assistance from others

• Provide support to one level up when necessary.

Job Requirements

 Minimum SPM in any field

• Minimum 2 year experience in the related field. 
•  Good interpersonal and communication skills-written and verbal.
• Ability to architect strategy along with leadership skills.
• Competence to build and effectively manage interpersonal relationships at all levels of the company.
• PC literate and good working knowledge of Microsoft Office applications, PowerPoint, Word and Excel. Google product & Management Software
• Accuracy and attention to detail.
• Ability to multitask and prioritize daily workload
• Must be a team player, independent with self-initiative, meticulous and have a strong sense of honesty, accountability and responsibility.

Skills