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This job is for a Customer Service Associate who speaks Mandarin! You might like this job because you’ll engage with customers through calls, emails, and chats, helping them with product queries while staying updated on new campaigns.
Undisclosed
Full-Time
few days ago
Job Description
As a Customer Service and Engagement Associate, your primary role will be to assist our consumers with inbound/outbound interactions pertaining to general queries regarding our range of products/campaigns.
Handle day to day interactions from consumers through available channel (phone call, emails, live chats, etc).
Stay current with latest product knowledge and campaigns from marketing team.
Comply with service level agreements.
Support and help on process documentation & reporting when necessary.
Comply with the assigned schedule to cover the hours of operation.
Comply with the account KPIs.
Support with any other new process at the time the client requires it, if it has been officially included in our range of services.
Stay current with system information, changes and updates applicable to the role.
#LI-GM
Job Requirements
Company Benefits
Optical coverage
Employees have access to claim for prescription glasses and contact lenses.
Employee assistance program
Employees have access to employee assistance on challenges related to work, family, relationships and finances.
Health screening program
Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.
Bonuses
Our bonus programs reward our people for their achievements and their contributions to our business.
Recognition awards
Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.
Performance equity
Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Job Specialisation
Company Profile
