Employees have access to claim for prescription glasses and contact lenses.

Optical coverage

Employees have access to employee assistance on challenges related to work, family, relationships and finances.

Employee assistance program

Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.

Health screening program

Our bonus programs reward our people for their achievements and their contributions to our business.

Bonuses

Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.

Recognition awards

Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.

Performance equity

Accenture Malaysia

Reinvent what your business could be
Our wide range of capabilities, ecosystem partnerships and unmatched industry expertise can help your business become the next best version of itself.
Accenture can drive a "One Ecosystem" approach via collaboration across multiple organizations with common objectives and driving completely new sources of value.
We help our clients advance their environmental, social and governance goals by connecting sustainability to their transformations; operate our business with a strong commitment to the environment, ethics and human rights; and work to create value in communities around the world.
Source: <a href="https://www.accenture.com/my-en/about/company-index" target="_self">accenture.com</a>

Who We Are

360° value is at the heart of our business.&nbsp;
Financial
Meeting financial expectations and outcomes for resilience and growth.
Experience
Creating better experiences for people using technology, data, creativity and innovation.&nbsp;
Sustainability
Embedding environmental and social responsibility from the beginning.
Talent
Attracting talent, upskilling people and unlocking potential for a resilient workforce.
Inclusion &amp; Diversity
Accelerating equality to unleash innovation and drive business results.&nbsp;
Custom
Personalizing value with a custom dimension to measure client-specific priorities. We use these same six dimensions to measure ourselves, and Accenture's Custom dimension is always Client.
Source: <a href="https://www.accenture.com/my-en/about/company-index" target="_self">accenture.com</a>

Our Values

The Strategy &amp; Consulting Global Network SONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Genesys- Solution Consulting, Pre-Sales &amp; Implementation | Level: Analyst/Consultant | Years of Exp: 2+ years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build, and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy &amp; Consulting – Global Network’s SONG practice. The <a href="https://in.accenture.com/accenturesong/" target="_blank" data-cmp-clickable="" data-cmp-data-layer="{&quot;joblistingdetail-description-item0-e3b0c44298&quot;:{&quot;analytics-link-name&quot;:&quot;strategy &amp; consulting global network song&quot;,&quot;analytics-link-type&quot;:&quot;engagement&quot;,&quot;xdm:linkURL&quot;:&quot;https://in.accenture.com/accenturesong/&quot;,&quot;analytics-engagement&quot;:&quot;true&quot;}}">Strategy &amp; Consulting Global Network Song</a> practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will &nbsp; <ul> <li>Understand market and customer challenges: Create business case and strategic transformation roadmap based on market trends.</li> <li>Help sell and deliver Genesys contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations</li> <li>Drive Partner support activities: A strong focus on nurturing deeper, more strategic relationships with key parties</li> <li>Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management</li> </ul> Bring your best skills forward to excel at the role: <ul> <li>Experience working with Customer Service Operations: Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements.</li> <li>Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing: Experience in Genesys Cloud/Engage suite.</li> <li>In-depth knowledge and know-how of Customer Service Operations: Cross-industry experience, functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator &amp; Architect/Composer/Designer.</li> <li>Proactively identifying customer needs through a technical benefits assessment: Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions.</li> <li>Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics: This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO</li> <li>Experience in Genesys Cloud administration &amp; application experience: Use Genesys Architect/Composer/Designer, Genesys Framework Components (such as Edge, BYOC, SIP, GAX, GVP, AppFoundry, eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions.</li> </ul> Read about us. <ul> <li><a href="https://www.accenture.com/us-en/blogs/business-functions-blog/customer-index" target="_blank" data-cmp-clickable="" data-cmp-data-layer="{&quot;joblistingdetail-description-item1-e3b0c44298&quot;:{&quot;analytics-link-name&quot;:&quot;blogs&quot;,&quot;analytics-link-type&quot;:&quot;engagement&quot;,&quot;xdm:linkURL&quot;:&quot;https://www.accenture.com/us-en/blogs/business-functions-blog/customer-index&quot;,&quot;analytics-engagement&quot;:&quot;true&quot;}}">Blogs</a></li> </ul>

This job is for a Genesys Consultant at Accenture, focusing on customer service solutions. You might like this job if you enjoy designing and implementing strategies to enhance business performance using Genesys technology.

The Strategy and Consulting Global Network SONG Practice | Genesys  Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change.  Practice: SONG I Areas of Work: Genesys- Solution Consulting, Pre-Sales and Implementation | Level: Analyst/Consultant | Years of Exp: 2+ years  Explore an Exciting Career at Accenture  Are you passionate about scaling businesses using in-depth frameworks and techniques to so...

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