Employees have access to claim for prescription glasses and contact lenses.

Optical coverage

Employees have access to employee assistance on challenges related to work, family, relationships and finances.

Employee assistance program

Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.

Health screening program

Our bonus programs reward our people for their achievements and their contributions to our business.

Bonuses

Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.

Recognition awards

Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.

Performance equity

Accenture Malaysia

Reinvent what your business could be
Our wide range of capabilities, ecosystem partnerships and unmatched industry expertise can help your business become the next best version of itself.
Accenture can drive a "One Ecosystem" approach via collaboration across multiple organizations with common objectives and driving completely new sources of value.
We help our clients advance their environmental, social and governance goals by connecting sustainability to their transformations; operate our business with a strong commitment to the environment, ethics and human rights; and work to create value in communities around the world.
Source: <a href="https://www.accenture.com/my-en/about/company-index" target="_self">accenture.com</a>

Who We Are

360° value is at the heart of our business.&nbsp;
Financial
Meeting financial expectations and outcomes for resilience and growth.
Experience
Creating better experiences for people using technology, data, creativity and innovation.&nbsp;
Sustainability
Embedding environmental and social responsibility from the beginning.
Talent
Attracting talent, upskilling people and unlocking potential for a resilient workforce.
Inclusion &amp; Diversity
Accelerating equality to unleash innovation and drive business results.&nbsp;
Custom
Personalizing value with a custom dimension to measure client-specific priorities. We use these same six dimensions to measure ourselves, and Accenture's Custom dimension is always Client.
Source: <a href="https://www.accenture.com/my-en/about/company-index" target="_self">accenture.com</a>

Our Values

Summary: The Logistics Service Representative will support end-to-end logistics and customer experience. Individual will also support the company’s processes through professional communications, both to and from customers, on behalf of OnProcess Technology’s clients. As a result of customer contact, the Logistics Service Representative II updates the Company database with all appropriate information. The Logistics Service Representative II supports all quality assurance efforts and Program criteria via phone and e-mail as well as wide usage of high-level logistics tools and systems.Responsibilities:<ul><li>Perform and handle outbound or inbound customer and/or client communications</li><li>Advise customers on behalf of OnProcess Technology’s clients.</li><li>Interact with customers via various methods of communication.</li><li>Utilize client’s third parties to provide the entitled service.</li><li>Follow detailed instructions as outlined in company documents.</li><li>For service level agreement in jeopardy, follow established escalation rules.</li><li>Resolve customer complaints and escalations.</li><li>Update applicable program database(s) accurately.</li><li>Appropriately handle challenging and unique customer situations in accordance with OnProcess Technology policies.</li><li>Identify and escalate data or program specific issues to appropriate level of management.</li><li>May be responsible for multiple programs and working cross-functionally through programs.</li></ul>

This job is for a Logistics Customer Service Rep fluent in Cantonese. You might like this job because you&#x27;ll help customers solve problems, communicate efficiently, and use advanced logistics tools while supporting a variety of programs.

Kerja ini adalah tentang memberikan sokongan logistik dan perkhidmatan pelanggan dengan menggunakan bahasa Kantonis. Anda mungkin berminat dengan kerja ini kerana anda dapat berinteraksi dengan pelanggan, menyelesaikan aduan, dan membuat pengalaman mereka lebih baik. Anda juga akan menggunakan sistem logistik canggih untuk memastikan proses berjalan lancar!

Summary:
The Logistics Service Representative will support end-to-end logistics and customer experience. Individual will also support the company’s processes through professional communications, both to and from customers, on behalf of OnProcess Technology’s clients. As a result of customer contact, the Logistics Service Representative II updates the Company database with all appropriate information. The Logistics Service Representative II supports all quality assurance efforts and Program cr...

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Company Profile

Accenture Malaysia