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SW/App/Cloud Tech Support Associate

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AI-generated summary

  • Keep production systems up: triage incidents, restore service, run outages, enforce retention.
  • Join Accenture Malaysia’s collaborative IT Infrastructure team.
  • Accelerate IT ops expertise with hands-on incident response and disaster recovery!

Undisclosed

Kuala Lumpur

Job Description

THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in IT Infrastructure Operations, fostering growth and collaboration. We warmly invite you to join us in this exciting journey of continuous learning and contribution.

Ensure production systems are available and operating according to defined service level agreements.
Drive incident and outage resolution and maintain clear communication throughout the process.
Facilitate the restoration of service to the production environment efficiently and effectively.
Establish and maintain disaster recovery procedures to safeguard critical systems.
Maintain data retention practices in alignment with organizational policies.

 


Job Requirements


Company Benefits

Optical coverage

Employees have access to claim for prescription glasses and contact lenses.

Employee assistance program

Employees have access to employee assistance on challenges related to work, family, relationships and finances.

Health screening program

Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.

Bonuses

Our bonus programs reward our people for their achievements and their contributions to our business.

Recognition awards

Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.

Performance equity

Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.


Additional Info

Company Activity

Last active - few hours ago

Job Specialisation


Company Profile

Accenture Malaysia-logo-image

Accenture Malaysia

Reinvent what your business could be Our wide range of capabilities, ecosystem partnerships and unmatched industry expertise can help your business become the next best version of itself. Accenture can drive a "One Ecosystem" approach via collaboration across multiple organizations with common objectives and driving completely new sources of value. We help our clients advance their environmental, social and...