Job Description

 ■ COMPANY DESCRIPTION
The company founded in 1996 and has built nearly three decades of experience in the IT industry.
The company provides IT infrastructure construction (such as network and server systems), cloud solutions (including setup, migration and hosting), web and application development, and digital marketing/digital systems solutions.
With operations spanning Japan and overseas, the company is positioned as a one-stop partner for infrastructure build, web/app development, operation and maintenance.

■ JOB SUMMARY
We are seeking a Japanese-speaking professional to support our sales and customer service operations, acting as a bridge between our local team, Japanese clients, and Japan headquarters.
The role involves handling sales administrative tasks, supporting pre-sales activities, and providing responsive customer service to ensure a smooth business process and excellent client satisfaction.

■ KEY RESPONSIBILITIES
・Sales Administration
- Prepare and issue quotations, sales orders, and renewal documents.
- Maintain accurate records of customer accounts, orders, and contracts.
- Coordinate with internal departments to ensure timely delivery and accurate invoicing.
・Pre-sales Support
- Assist the sales team in preparing proposals and presentation materials.
- Follow up with clients on order status, delivery schedules, and document requirements.
- Collaborate with Japan HQ and local sales teams to align on pricing, specifications, and order details.
・Customer Service Support
- Handle customer enquiries via email or phone in both Japanese and English.
- Provide basic troubleshooting or direct customers to relevant technical teams for issue resolution.
- Ensure high customer satisfaction through professional and timely communication. 

Job Requirements

 ■ MUST REQUIREMENT
・Proficiency in Japanese (spoken and written), at least N2 and above
・Good command of English for internal and external communication
・Over 2 years of experience in sales administration, customer support, or related fields
・Candidate must be willing to work in Mont Kiara area

■ ADVANTAGES
・Immediate joiner has priority

■ OTHER REQUIREMENTS
・Strong attention to detail, organizational skills, and ability to multitask
・Proactive, service-oriented, and a good team player 

Skills