Right at the heart of KL with easy public transportation access (Hang Tuah LRT Station)

Strategic Location

Performance Bonus

Afternoon tea break with snacks supply in the office

Afternoon Break

1-to-1 training provided coupled with professional development opportunities

Training & Career Development

AGENSI PEKERJAAN STAR GLOBAL SDN BHD

Star Global recruitment firm, founded in 2022 and headquartered in Bukit Bintang, Kuala Lumpur, is a boutique HR consultancy specializing in technology and digital talent recruitment. We offer bespoke, integrated recruitment solutions tailored to our clients’ unique needs&nbsp;

Our unique approach combines data-driven sourcing, rigorous screening, and deep industry insights to connect businesses with highly qualified, engaged candidates—saving time and optimizing hiring outcomes. From executive search to permanent placements and temp staffing, we serve diverse sectors such as fintech, telecoms, manufacturing, logistics, and more&nbsp;

About Us

At Star Global, our colleagues are our greatest strength. We cultivate a culture rooted in meritocracy, transparency, and integrity, fostering open communication and mutual respect at all levels.

Key cultural values:
<ul>
<li>Merit-Driven Performance: We reward achievement and dedication fairly—high performers are recognized and advanced&nbsp;</li>
<li>Transparent Communication: Feedback and ideas are shared openly; every team member has a voice in our growth journey&nbsp;</li>
<li>Continuous Learning: We encourage learning and professional development across job levels, and support hands-on experience in fast-moving recruitment projects</li>
<li>Team-Centric Environment: We emphasize collaboration, teamwork, and a supportive atmosphere that motivates and energizes our staff</li>
<li>Work–Life Balance: We strive to maintain a healthy balance—no excessive overtime and a focus on well-being through team-building and social events&nbsp;</li>
</ul>

Our Team

About the role
Our client is looking for a proactive and customer-centric Customer Service Executive where in this role, you'll be essential in delivering outstanding support to their customers, ensuring a smooth and satisfying experience that builds long-term loyalty.

What You'll Do
<ul>
<li>Interact with customers through inbound chat channels, addressing inquiries and concerns with speed and professionalism.</li>
<li>Provide clear and friendly responses to users, resolving technical issues or account-related questions with care and efficiency.</li>
<li>Troubleshoot and resolve problems with empathy and a customer-first mindset.</li>
<li>Deliver accurate information and helpful guidance to ensure a positive and seamless customer experience.</li>
<li>Spot areas for process improvement and suggest ways to enhance service quality.</li>
<li>Stay informed about current company products, services, and promotions to better assist customers.</li>
</ul>

This job is all about helping customers feel valued and supported. You might like this job because you&#x27;ll interact via chat, solve problems with a smile, and help improve service quality while staying updated on products and promotions!

Communication