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This job is about helping people and communities live healthier lives. You might like this job because you'll build relationships, tackle client needs, and work with a team to inspire positive change in a meaningful way.
Undisclosed
Kuala Lumpur, MY-AIA Malaysia, Kuala Lumpur
Full-Time
1 week ago
Job Description
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.
So if you believe in inspiring a better future, read on.
About the Role
Responsible for ensuring a high level of satisfaction and increased revenue through building and maintaining effective long-term relationships with a defined customer base (e.g. high net worth individuals) or intermediary (e.g. brokers)Responsibilities
- Responsible for the management of sales team and relationships with assigned clients.
- Building and maintaining professional relationships and actively engage with clients and intermediaries to achieve overall sales and profitability targets.
- Provide consultative recommendation through analysis of Claims & Utilisation reports and propose measures to clients to better manage cost.
- Collaborate proactively and transparently with internal stakeholders (Operations, Customer Experience, Training, etc) to optimize the customer experience.
- Arrange and participate in internal and external client debrief
- Act as “door-opener” to Segment management team
- Responsible for proposing new product or initiatives for Direct Clients
- To monitor seamless implementation, including policy enrolment, briefing, helpdesk, policy issuance, setup
- Involve in projects or initiatives that will further grow the overall CS business
Requirements
- Possess a degree with business or equivalent.
- Relevant working experience in commercial, client-facing role.
- Possess strong presentation, planning, organization and analytical skills
- Ability to handle customer complaints and/or requests with a sense of urgency and have the ability to be impartial and objective.
- Strong team player, adaptable and versatile in working style
- Independent, energetic, passionate, proactive, performance driven
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Job Requirements
Company Benefits
Wellbeing support
We offer a range of wellbeing tools and programmes to help you think well, feel well, plan well and live well.
Opportunities for career growth
With our diverse up-skilling, mentorship, job mobility and career experiences, we will help shape your career, your way.
Diverse team culture
It's our differences that make us better together. We empower you to be your best and make a difference in your own unique ways.
Additional Info
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