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This job is all about helping people at AIA make their lives better! You might like this job because you get to interact with customers, solve problems, and train others, all while promoting a healthier future. Join us and grow your career!
Undisclosed
MY-Penang-Straits Quay, Kuala Lumpur
Full-Time
1 week ago
Job Description
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
About the Role
To deliver a personalized and positive experience to customers (agency members and/or customers) by:1. Engaging and interacting with our customers.
2. Offering the right solutions.
3. Delivering our service promises.
Role Responsibilities
- Provides product and service information through face-to-face service delivery channel that meets and exceeds the defined service standards.
- Promote Self-Serve Facilities by engaging educating & encouraging customers & agencies to use & sign up.
- To attend and to resolve product/service problems and complaint by providing end to end solution.
- To handle escalations from internal and external team members by initiating discussions and providing recommendation for solutions.
- Project Involvement (ad-hoc / routine) - to participate and contribute within pre-determined timeline, where assigned.
- To be a Subject Matter Expert (SME) and facilitate training session.
- To perform other responsibilities and duties periodically assigned by superior(s) in order to meet operational and/or other requirements.
- To relief other branches at different location (if required).
Minimum Job Requirements
- Bachelor's degree holder with minimum 2 years’ experience in related field
- Passion for delivering excellent customer service experience
- Highly developed sense of integrity and work ethics
- Ability to communicate clearly and professionally, both verbally and in writing
- A strong team player
- Has a pleasant, patient and friendly attitude.
- Be adaptive to fast changing environment
- Able to handle all level of customer and agent.
- Strong decision making and analytical abilities
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Job Requirements
Company Benefits
Wellbeing support
We offer a range of wellbeing tools and programmes to help you think well, feel well, plan well and live well.
Opportunities for career growth
With our diverse up-skilling, mentorship, job mobility and career experiences, we will help shape your career, your way.
Diverse team culture
It's our differences that make us better together. We empower you to be your best and make a difference in your own unique ways.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
