Job Description

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Key Responsibilities:

Agent & Corporate Client Education

• Curate training on medical insurance products, claims processes, and policy guidelines.
• Support agents in understanding exclusions, co-pay structures, and SMART/preferred panel steerage.
• Promote claims guidance, new initiatives, and FWA awareness.
• Support agents in positioning products based on customer needs and claims insights.

Agency Focus Group & Community Learning

• Organize focus groups to gather agent feedback on training, tools, and claims processes.
• Facilitate peer coaching, forums, and medical symposiums with SMART panel hospitals.
• Share success stories and best practices across agencies.
• Coordinate logistics for nationwide roadshows, workshops, and claims clinics.
• Track attendance, feedback, and knowledge improvement metrics.

Claims Advisory & Escalation Support

• Liaise with agents and clients to clarify claims issues and provide guidance.
• Provide feedback to internal teams on agent/client concerns.

Support for Agent Role Transformation

• Support onboarding and continuous learning aligned with the “Protect Well & Get Well” journey.
• Coordinate with APAC, Branch Ops, and Regional Squads to align support structures.

Support for New Initiatives

• Assist in rolling out new healthcare-related initiatives and digital tools.
• Pilot and evaluate new engagement models and training formats.
• Provide feedback from agents and clients to refine initiatives.

Maintaining a Sustainable Health Portfolio

• Promote responsible product positioning and claims behavior to support long-term portfolio health.
• Collaborate with internal teams to identify and address emerging risks to portfolio sustainability.
• Support initiatives that enhance affordability, risk pooling, and responsible healthcare consumption.

Data & Reporting

• Maintain records of training activities, attendance, and feedback.
• Contribute to dashboards and presentations for internal stakeholders.

Minimum Job Requirements:

• Bachelor’s degree in healthcare, insurance, business, or related field.
• More than 5 years of experience in insurance, healthcare advisory, or client engagement.
• Strong communication and presentation skills.
• Analytical mindset with attention to detail.
• Proficiency in Microsoft Office and virtual training platforms.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Requirements