Job Description

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Responsibilities:

• Troubleshooting: Assist in investigating and diagnosing basic standard issues within the Aladdin platform to meet team service standards.
• Ticket Management: Monitor and track outstanding service requests, ensuring users receive timely updates on their ticket status.
• User Support: Act as a junior ambassador for Aladdin, helping end-users navigate the system and improve their overall proficiency.
• Compliance & Documentation: Help maintain team SOPs and IT handbooks while learning about industry-standard ITIL processes (Incident and Change Management).

Requirements:

• Education: Currently pursuing a Bachelor’s degree in Information Technology, Computer Science, or a related quantitative field.
• Tech Savvy: A strong interest in financial systems (Aladdin knowledge is a huge plus, but not mandatory—we will train you!).
• Problem Solver: Analytical mindset with the ability to break down complex technical problems.
• Communicator: Excellent verbal and written communication skills to interact with regional users.
• Adaptive: Ability to work in a structured IT environment and a willingness to learn ITIL best practices. 

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Requirements