Comprehensive training and development programs.

Career Development and Growth:

Performance-based bonuses and incentives.
Health and medical insurance coverage for employees and their dependents.

Competitive Compensation and Benefits

Inclusive and Diverse Workplace

Alliance Bank Malaysia Berhad 

We believe that banking should be more than just a transactional experience. Beyond just a bank, we strive to be a true partner that supports our customers through every stage of their financial journey. We offer a wide range of solutions for any of life’s events, and aspire to be the bank for the entire lifetime of our customers.
<ul>
<li>We want our customers to recognise that we are committed to providing personalised, high-quality service that exceeds their expectations</li>
<li>We want people (customers and employees) to recognise that we will always put their interests first</li>
<li>We want our customers to see us as a trusted partner they can turn to in times of need</li>
<li>We want a bond that is not just transactional but emotional</li>
</ul>
Source: <a href="https://www.alliancebank.com.my/About-Us/Corporate-Profile/Overview-Corporate-Profile" target="_self">alliancebank.com.my</a>

Who We Are

Our Vision
The Preferred Banking Partner
We are a community-centric institution that strives to serve businesses and consumers every day in a positive and meaningful way.
We partner with our customers across all their banking needs and beyond to help them achieve their life aspirations.
We partner with our business associates to build innovative solutions with deep domain expertise for our customers.
We partner with our employees to create an engaged and inclusive workplace that fosters a strong sense of belonging.
We partner with our community to improve their well-being by promoting environmentally responsible actions, empowering financial aspirations and supporting entrepreneurship.

Our Mission
Building Alliances to Improve Lives
In line with the Bank’s strategy to build lifetime relationships with our local communities, we believe we play an important role in improving lives. Trust and community-centricity have always been the hallmark of our Bank and we strive to create meaningful engagements with our customers, shareholders, investors, employees and the community every day. We aim to do this by building alliances with partners who share our values, so that we can succeed together.

Source: <a href="https://www.alliancebank.com.my/About-Us/Corporate-Profile/Overview-Corporate-Profile" target="_self">alliancebank.com.my</a>

Our Values

<table style="width:1243.0px" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr style="height:488.35pt"> <td style="width:520.3pt" valign="top"> <ol> <li>Sales and Service Management</li> </ol> <ul> <li style="list-style:none"> <ul> <li>Reference point for decisions and providing direction / guidance to PB Hub on day to day sales related matters.</li> <li>Driving consistent high RM sales performance and SRM service delivery in timely / accurate manner for any escalations needed, if applicable.</li> <li>Working with Wealth Management Office, Branch Operations, Customer Service Division, Lending Hubs to support RM / SRM&nbsp;on obtaining comprehensive product updates that is exclusive to our affluent customers</li> <li>Supporting sales approvals &amp; escalation of complaints/issues.</li> </ul> </li> </ul> &nbsp; <ol start="2"> <li>People &amp; Productivity Management</li> </ol> <ul> <li style="list-style:none"> <ul> <li>To lead, plan and manage the team’s sales / service in achieving business objectives in accordance to management directives while aiming for optimal efficiency.</li> <li>Responsible to oversee the overall daily management of PB Hub towards maintaining and improving staff engagement and productivity.</li> <li>Provide regular coaching and follow up to uplift performance in sales</li> <li>To guide / supervise the team in aiming to achieve given targets, addressing sales and service gaps and up-skilling the team through essential training programs.</li> <li>Recruiting the right staff for RM and SRM role while ensuring adequate staff capacity to meet business headcount requirement.</li> <li>Working closely with Regional Head / Cluster Sales Head to maintain an environment which promote success, teamwork and professional growth.</li> <li>Conducting meetings / briefings to cascade information on Bank’s procedural changes for sales matters on a timely basis.</li> <li>To ensure that all staff have the correct aptitude and attitude in wanting to provide the best level of sales / services to PB customers that exceed the customers’ expectations.</li> </ul> </li> </ul> &nbsp; <ol start="3"> <li>Franchise Building</li> </ol> <ul> <li style="list-style:none"> <ul> <li>Identifying cross-sell opportunities among existing PB customers as well as for relationship deepening.</li> <li>Expand new customer base &amp; New Investment Account through promoting and encouraging referrals from existing PB customers or through personalized service recovery efforts.</li> <li>Maintain good relationship with branches’ network of SME and Alliance@Work</li> </ul> </li> </ul> &nbsp; <ol start="4"> <li>Governance &amp; Control </li> </ol> <ul> <li style="list-style:none"> <ul> <li>Responsible in managing and ensure that audit findings for sales lapses / gaps are fixed with no repetitive findings.</li> <li>Ensure all sales activities are compliance with Group’s standards and regulatory requirements which includes but not limited to AMLA, KYC, Credit Risk Management, and Financial Act.</li> <li>Identify areas of improvement, sales process gaps and provide recommendation / solution for improvement to Regional Head / Cluster Sales Head.</li> </ul> </li> </ul> </td> </tr> </tbody> </table> <table style="width:1243.0px" border="0" cellspacing="0" cellpadding="0"> <tbody> <tr style="height:256.7pt"> <td style="width:520.3pt" valign="top"> <h5>Skills&nbsp;&nbsp;</h5> <ul> <li>Strong leadership skills</li> <li>Excellent interpersonal skill with both internal and external customers</li> <li>Customer-oriented approach in Problem Solving/Decision Making/Analytical Thinking</li> <li>Ability to work with different levels across banks</li> </ul> &nbsp; &nbsp; Knowledge <ul> <li>Strong knowledge of the banking and financial services industry.</li> <li>Strong knowledge of regulatory framework</li> </ul> &nbsp; &nbsp; Experience <ul> <li>Degree in banking and finance, accounting or business administration</li> <li>Minimum 10 years banking experience, with minimum 3-5 years working in an RM role and experience in branch banking with exposure in sales and service aspects</li> </ul> <ul> <li>Exhibits leadership and management skills that inspires high performance from staff</li> </ul> &nbsp; </td> </tr> </tbody> </table> &nbsp;

This job is a Privilege Banking Hub Manager role where you&#x27;ll lead a team to enhance sales and service for affluent clients. You might like this job because you help shape the team&#x27;s success while ensuring top-notch customer experiences.

      

-Sales and Service Management     

-Reference point for decisions and providing direction / guidance to PB Hub on day to day sales related matters. 

-Driving consistent high RM sales performance and SRM service delivery in timely / accurate manner for any escalations needed, if applicable. 

-Working with Wealth Management Office, Branch Operations, Customer Service Division, Lending Hubs to support RM / SRM on obtaining comprehensive product updates that is exclusive to our...

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