Collections Specialist

Allnex Asia Gbs Sdn. Bhd.

AI-generated summary

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This job is all about helping customers resolve their payment concerns. You might like this job because you get to connect with people, keep track of accounts, and suggest improvements while working in a supportive team environment.

Undisclosed

Petaling Jaya, Selangor, MY, Kuala Lumpur

Full-Time

Job Description

Follow up on inquiries, requests or complaints, keeping customers updated about progress.

Perform reconciliations of customer accounts.

Maintain back- up function for other team members.

Maintain customer contact information and activity notes in ERP systems.

Report on collection activity and status.

Update account status records and collection efforts.

Suggest process improvements within Collections processes.

Support all relevant audit requests.

Escalate issues to Collections Process/Team Lead or Customer to Cash supervisor if necessary.

Job Requirements

Company Benefits

Comprehensive Health Insurance

Covers a wide range of medical, dental, and vision expenses to keep you and your family healthy.

Paid Time Off

Enjoy vacation days, personal leave, and holidays to relax and recharge without losing income.

Retirement Savings Plan

Helps you plan for your future with company-matched contributions to your retirement fund.

Additional Info

Company Activity

Last active - few hours ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

Customer Service

Merchandising / Buyer

System & IT Helpdesk / Database Administrator

Company Profile

Allnex Asia Gbs Sdn. Bhd.

Allnex Asia GBS Sdn. Bhd. is a Global Business Services (GBS) center located in Petaling Jaya, Malaysia, providing international support across all time zones to various functions at Allnex, optimizing the delivery of cost-effective, flexible, and reliable services to internal customers. Source: https://careers.allnex.com/content/Global-Business-Services/