Job Description

Responsibilities:

• IT Support and Incident Management:
• Assist in logging and tracking IT incidents and service requests via the Jira ITSM system.
• Provide basic technical support for users under the supervision of IT Executives, including troubleshooting hardware, software, and network issues.
• Help document recurring incidents and contribute to root cause analysis
• Learn to manage tickets, prioritize issues, and maintain SLA compliance.
• Hardware, Network, and System Support:
• Support the setup, installation, and maintenance of laptops, printers, and meeting room VC equipment (e.g., Microsoft Teams Rooms).
• Assist in basic network troubleshooting (LAN/Wi-Fi, connectivity, and access issues).
• Participate in system monitoring and help update documentation for infrastructure changes.
• Asset Management:
• Help maintain accurate IT asset inventories (hardware, software, and licenses). 
• Support in preparing and updating asset tagging, documentation, and disposal records.
• Learn procurement and vendor coordination processes by shadowing IT Executives during vendor engagements.
• Security and Compliance:
• Assist the team in enforcing security policies and good practices to ensure data and system protection.
• Support documentation for ISMS compliance and internal audit preparation.
• Participate in awareness activities related to cybersecurity and compliance. 
• Learning and Development:
• Gain exposure to ITIL service management principles and incident handling best practices.
• Collaborate with internal teams on IT improvement and digitalization initiatives.
• Attend training sessions or workshops as assigned to enhance technical and soft skills. 

Job Requirements

Requirements:

• Currently pursuing a Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Basic understanding of computer hardware, networks, and operating systems. 
• Familiarity with Microsoft Office 365 and interest in learning ITSM tools (e.g., Jira).
• Strong problem-solving and analytical thinking skills. 
• Eagerness to learn, adaptable to a fast-paced environment, and demonstrate professionalism and integrity.
• Willing to go the extra mile to ensure tasks are completed on time and to high standards.

Skills