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Supervisor

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This job is for an Outlet Supervisor at Astons Specialities in Johor. You might like this job because it offers a chance to lead a team, ensure great customer service, and boost sales in a vibrant food and beverage environment!

RM 2200 - RM 2600

ASTONS SPECILIATIES BUIT INDAH JOHOR, Johor

Job Description

Job Title: Outlet Supervisor (F&B)

Company: Astons Specialities

Location: Bukit Indah,Johor & Paradigm Mall Johor

Job Overview

 Astons Specialities is looking for a motivated and responsible Outlet Supervisor to manage daily outlet operations and lead our team in delivering excellent customer service. The ideal candidate should have experience in the F&B or retail industry, strong leadership skills, and the ability to drive sales performance while maintaining high operational standards.


Job Requirements

Job Requirements

  • Minimum SPM or Diploma in F&B Management.
  • At least 1–2 years of supervisory experience in the F&B or retail industry.
  • Experience managing a small team and handling outlet operations.
  • Excellent communication and interpersonal skills.
  • Ability to handle customer complaints professionally and calmly.
  • Able to create staff rosters, delegate tasks, and manage shift coverage.
  • Target-driven with strong customer service and upselling skills.
  • Willing to work shifts, weekends, and public holidays.

Job Responsibilities

  • Achieve monthly sales targets by implementing promotions and leading the team to deliver great customer experiences.
  • Increase transaction counts and average bill size through effective upselling and sales strategies.
  • Monitor and maintain optimal stock levels while ensuring Cost of Goods Sold (COGS) stays within company benchmarks.
  • Ensure operational accuracy and minimize wrong orders to avoid customer complaints.
  • Plan manpower effectively by ensuring adequate staff coverage for every shift.
  • Ensure all staff training is completed and provide ongoing mentoring, coaching, and SOP refreshers.
  • Maintain low customer complaint rates across platforms such as Google, GrabFood, ShopeeFood, and other review channels.
  • Encourage and collect positive customer reviews while addressing feedback professionally.
  • Ensure cleanliness, hygiene, and food safety standards are consistently met during internal audits.
  • Enforce strict compliance with company SOPs and ensure daily operational checklists are completed.

Benefits

  • Performance Bonus
  • Medical Benefits
  • Good Career Progression Opportunities
  • External Training Opportunities
  • Manager meal provide

Apply Now!!!


Skills

Teamwork
Microsoft Teams
Customer Relationship Management
Stocks (Inventory)
Driven Personality
Time Management
Honesty
Trustworthiness
Creative Thinking
Troubleshooting (Problem Solving)

Additional Info

Company Activity

Last active - few hours ago

Career Level

Entry Level

Job Specialisation


Company Profile

ASTONS SPECIALITIES-logo-image

ASTONS SPECIALITIES