Job Description

What We Do:
Atomic Group Sdn Bhd is a dynamic e-commerce company specializing in wellness products. We create memorable shopping experiences by offering high-quality products designed to promote better health and well-being. Our mission is to raise health awareness and provide solutions to help individuals overcome their health challenges, empowering them to lead healthier, happier lives. 

Atomic Group Sdn Bhd 是一家充满活力的电商公司，专注于健康产品。我们通过提供高品质的健康产品，打造令人难忘的购物体验，致力于促进更好的健康和福祉。我们的使命是提升公众的健康意识，提供解决方案，帮助个人克服健康挑战，从而过上更健康、更幸福的生活。 

What you need to do: 

• Responding to customer questions and concerns via WhatsApp, phone, or social media regarding products, orders, payments, and delivery statuses.
  通过 WhatsApp、电话或社交媒体回复客户关于产品、订单、付款和配送状态的咨询与疑问。
• Assisting customers with placing orders, tracking shipments, and processing returns, exchanges, or refunds while ensuring smooth transaction processes.
  协助客户下单、跟踪物流，并处理退货、换货或退款，确保交易流程顺畅。
• Addressing customer complaints and resolving issues such as delayed deliveries, defective products, or payment problems, aiming for a quick and satisfactory resolution.
  处理客户投诉，并解决如配送延迟、产品瑕疵或付款问题等情况，力求快速且令人满意的解决方案。
• Offering detailed product information, helping customers make informed purchasing decisions, and suggesting alternative products when needed.
  提供详细的产品信息，帮助客户做出明智的购买决策，并在需要时推荐替代产品。
• Collecting feedback from customers, identifying patterns in issues or complaints, and reporting them to relevant teams to improve the overall customer experience.
  收集客户反馈，分析问题或投诉的模式，并向相关团队报告，以提升整体客户体验。

Job Requirements

• No specific educational background is required. We welcome individuals who have a passion for customer service or enjoy interacting with customers.
  无需特定的教育背景，欢迎对客户服务感兴趣或热爱与客户交流的人士加入。
• Able to work from 10am - 10pm, Monday - Friday.
  能够在星期一至星期五，上午10点至晚上10点工作。
• Native fluency in Mandarin Chinese.
  母语为中文。
• Detail-oriented, strong problem-solving skills and resourcefulness, positive attitude and knowledge of sales and marketing principles and strategies.
  注重细节，具备较强的问题解决能力和灵活应变能力，拥有积极的态度，并熟悉销售和市场营销的原则与策略。
• Responsible and reliable with a proven ability to work both independently and as part of a team.
  责任心强，可靠，具备独立工作和团队合作的能力。
• Adaptability and willingness to collaborate with others to meet business goals.
  适应性强，愿意与他人合作以实现业务目标。
• Available to participate in company events on weekends or public holidays.
  可以在周末或公共假期参加公司活动。
• Fresh graduate are most welcome!
  欢迎应届毕业生！

Skills