Job Description

Roles & Responsibilities:

Promotion & Managing of Test Center

1. To manage day-to-day operations of the Test Center;
2. To administer and invigilate various tests (ie, PTE Academic, PMI, UCAT, RGOC, etc) following established guidelines;
3. To ensure the Test Center operates on a commercially profitable and viable position;
4. To ensure that all tests are administered and carried out with in relevant policies, guidelines, and standards;
5. To ensure confidentiality of test results;
6. To comply with all testing procedures and strictly adhere to company policies;
7. To troubleshoot all technical issues with internal and external team;
8. Liaison person with all test providers (Pearson, AEAS, British Council IELTs, etc) on any ongoing concerns, issues or promotions;
9. To achieve the target given by management;
10. To prepare and upkeep monthly reports for submission to management and accounts department;
11. To attend to all potential exam enquiries and registrations;
12. To ensure all promotion materials are up to date and available for counsellors to utilize;
13. To upkeep and maintain testing inventories to ensure functionality and items remain in good condition

Other Administrative Supports

1. To support counselling teams with marketing task, ie:

• Student / Parent Campus visits
• School Fairs/ Exhibitions
• School Talks
• AUGtrix

1.   Any other tasks as assigned 

Job Requirements

• Candidate must possess at least Diploma or Degree in any field.
• Preferable at least 1-2 years working experience in Test center or Customer Service preferred.
• Required Languages: English, Malay, and Chinese (Mandarin / Cantonese)
  Courteous, patient and tactful personality with strong customer service orientations.

Skills