Job Description

• Responds to live chats professionally and answer customers' enquiries.
• Acquire detailed knowledge and understand the operation to resolve customer issue and promote good customer experience. 
• Handle customer complaints, to provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 
• Support any other ad hoc or administrative duties as assigned related to customer service from time to time. 
• Ensure customer satisfaction and provide professional customer support.

Job Requirements

• Minimum of 1-year experience in any customer service industry, preferable in a virtual environment. 
• Able to work in fast paced environment, independent, customer focused, result oriented & disciplined. 
• Ability to multi-task, prioritize, and manage time effectively. 
• Creative thinking and problem-solving skill. 
• Agree to sign a confidentiality agreement to protect customer and company benefits. 
• Equipped with a stable internet connection with a minimum speed of 10mbps speed as this is a work from home position. 
• Able to work on 24/7 rotating shifts, during weekends and public holidays. 
• Ability to read and write in English, Bahasa Melayu and Mandarin. 

Skills