Job Description
- Responds to live chats professionally and answer customers' enquiries.
- Acquire detailed knowledge and understand the operation to resolve customer issue and promote good customer experience.
- Handle customer complaints, to provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Support any other ad hoc or administrative duties as assigned related to customer service from time to time.
- Ensure customer satisfaction and provide professional customer support.
Job Requirements
- Minimum of 1-year experience in any customer service industry, preferable in a virtual environment.
- Able to work in fast paced environment, independent, customer focused, result oriented & disciplined.
- Ability to multi-task, prioritize, and manage time effectively.
- Creative thinking and problem-solving skill.
- Agree to sign a confidentiality agreement to protect customer and company benefits.
- Equipped with a stable internet connection with a minimum speed of 10mbps speed as this is a work from home position.
- Able to work on 24/7 rotating shifts, during weekends and public holidays.
- Ability to read and write in English, Bahasa Melayu and Mandarin.
Skills
Company Benefits
Leader's & Mentor's Support
Seek for help, receive feedbacks, set up goals & develop your skills.
Fast-Paced Career Path
Opportunities for professional developments, promotions & pay rises.
Comprehensive Health Plans
We care about you and love to meet your healthcare needs.
Embrace Your Wellness
Subsidize gym membership!
Flexible Hours
Adjust your time to work efficiently.
Optical & Dental
Dental and vision coverage.
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
1 - 3 Years of Experience
Career Level
Junior Executive
Job Specialisation
Customer Service
Company Profile
Blacksire
Black Sire, a Digital Solutions Company
As we move into the era of Information Age, information technology has rapidly transformed over the years and are now inevitable in our daily lives. With that in mind, businesses today are also quick to adapt to the new age by establishing a strong online presence and existence.
Here at BLACK SIRE TECHNOLOGY, we strive to be a one-stop hub that is able to cater to our clients’ business needs, as we are comprised of a community of diligent experts working hand-in-hand to develop digital transformation solutions.
From digital marketing to software development, game development, tele-sales and customer service, we accommodate to our clients from various industries such as gaming, e-Commerce, F&B and more. We take pride in our ability to comprehend our clients’ business model and direction, and subsequently to develop tailored digital solutions.