Free flow snacks and beverages

Bytecenture Sports Club

Clinical Outpatient Reimbursement & Hospitalization Insurance

Bytecenture Consulting Sdn. Bhd.

Bytecenture is a global software engineering services and solutions company that helps world’s leading organizations turn challenges into lasting business value, operational efficiency, and revenue growth using modern technology. With over 500 professionals in 10 countries across South Asia, Europe and Americas, Japan and China, Bytecenture offers expert solutions in cloud, data analytics, embedded software, IoT, AI, machine learning, and other tech domains. We have worked with dozens of industry-leading enterprises and Fortune 500 companies creating value across a wide variety of sectors, including high-tech, internet, automotive, and semi-conductor.&nbsp;

About Bytecenture

At Bytecenture Consulting, we take pride in fostering a culture that’s as vibrant as the people who make it possible! With a team that’s young, energetic, and full of fresh ideas, we’re all about collaboration, creativity, and making work fun. From team-building events and celebrations to exciting challenges and career growth opportunities, we create an environment where innovation thrives and every day feels rewarding. Join us and experience the perfect blend of professionalism, positivity, and playfulness that makes Bytecenture a great place to grow and succeed!&nbsp;

Our Culture

The Role: 
<ol>
<li>React and respond to automated alarms and perform necessary troubleshooting/analysis. </li>
<li>Perform necessary on-call escalation for further investigation. </li>
<li>Provide technical and solution support to customers and partner through tickets, telephone, email, meeting. </li>
<li>Troubleshoot, perform root cause analysis. Handle service tickets based on the SLA requirements and templates. </li>
<li>Interface with engineering partner/on-site engineer to fulfil customer function and performance request. </li>
<li>Develop service FAQs and cases periodically based on service requirements, and share with others. </li>
<li>Responsible for networking fundamentals and protocols (e.g., DNS, TCP/IP, HTTP/HTTPS, REST API, etc.), by managing audio &amp; video multimedia protocol, CDN distribution acceleration, RTC and other technologies. </li>
<li>Have overall awareness, help establish a Quality Service (QS) evaluation system, improve the efficiency of problem handling, and effectively promote the resolution of quality and efficiency problems in the research and development process. </li>
<li>Perform work with cloud technologies such as Alibaba, AWS, Azure, GCP to cope with video live streaming technologies.</li>
</ol>

This job is about helping customers solve technical issues with video streaming services. You might like this job because you enjoy troubleshooting, working with cloud technologies, and making sure everything runs smoothly for users!

Technical Support

Mandarin Chinese

Software Systems

OSI Models

Shift Work

Troubleshooting (Problem Solving)

Network Troubleshooting

Azure Content Delivery Network (Azure CDN)

Domain Name System (DNS) Servers

Cloud Computing

The Role: 



-React and respond to automated alarms and perform necessary troubleshooting/analysis. 


-Perform necessary on-call escalation for further investigation. 


-Provide technical and solution support to customers and partner through tickets, telephone, email, meeting. 


-Troubleshoot, perform root cause analysis. Handle service tickets based on the SLA requirements and templates. 


-Interface with engineering partner/on-site engineer to fulfil customer function and per...

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