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This job is all about supporting event organizers in using our ticketing platform smoothly. You might like this job because you'll help others succeed and improve processes while connecting with a creative community across Southeast Asia!
RM 2500 - RM 3500
Bukit Bintang, Kuala Lumpur
Full-Time
few days ago
Job Description
CloudJoi is a ticketing company built around arts & experiences.
We started by solving a simple problem: how people find, commit to, and show up for experiences together. Over time, this grew into a trusted ticketing platform powering live events, exhibitions, talks, workshops, festivals, and experiential gatherings across Southeast Asia.
Today, CloudJoi helps people move from “I might go” to “I’m there” with less friction, more confidence, and a better shared moment.
🎯 Role Purpose
CloudJoi supports arts, culture, and live experiences by making ticketing and event operations simple and reliable. As a Support Executive, you’ll ensure organisers feel confident using the platform and are well-supported from onboarding through to live events.This role is ideal for someone who wants to:
- Help organisers succeed after sales are closed
- Guide new organisers through setup and onboarding
- Solve practical problems and improve processes
- Work closely with operations, sales, and product teams
Job Requirements
📌 Key Responsibilities
Organiser Onboarding & Setup Support
- Onboard new event organisers after sales handover
- Guide organisers through event setup and configuration on CloudJoi
- Ensure event listings, ticket settings, and basic workflows are correctly configured
- Act as a reliable point of contact during onboarding
Post-Sales Organiser Support
- Support organisers before, during, and after events
- Respond to organiser questions related to setup, configuration, and operations
- Escalate technical or complex issues to the relevant teams when needed
Support Documentation & Operations
- Assist the Operations team in drafting and updating support documentation
- Help create step-by-step guides, FAQs, and internal playbooks
- Identify recurring issues and suggest process improvements
Occasional Customer Support
- Support basic customer enquiries when required
- Coordinate with the Operations team on refunds, changes, or event-related issues
- Ensure clear, polite, and timely communication with patrons
Cross-Team Collaboration
- Work closely with Sales, Operations, Product, and Marketing teams
- Share organiser feedback to improve platform features and support flows
- Support smooth handover between sales and operations
🧠 What We’re Looking For
Mindset
- Patient, helpful, and detail-oriented
- Enjoys problem-solving and supporting others
- Comfortable working with organisers and internal teams
- Responsible and calm under pressure, especially around live events
Skills
- Clear written and verbal communication
- Strong organisational and follow-up skills
- Comfortable working with web-based systems and tools
- Able to explain processes in simple, clear steps
Experience
- Experience in support, operations, customer service, events, or SaaS is a plus
- Fresh graduates with the right attitude and willingness to learn are welcome
Skills
Company Benefits
Event Tickets (On Us)
Regular access to shows and experiences on CloudJoi. Part perk, part staying close to what we build.
Hybrid Working
You’re not boxed into one function. Explore, stretch, and evolve with the company.
Behind the Scenes Access
Meet organisers, artists, and creators across the region. You won’t be building in a vacuum.
Learning Budget
Courses, tools, or workshops you actually want. You choose what helps you grow.
Small Team, Big Say
No layers, no long chains. Your ideas can turn into action quickly.
Modern Tools, No Fighting Your Setup
Fast machine, proper tooling, clean environments. We don’t expect good work on bad setups.
Additional Info
Company Profile
